Meg Costa

Small family business. Performed general tasks like front desk, room cleaning and supervision, room support and other general operational activities as needed.

• Led 6 commercial properties (+1 Million sq.ft)
• Direct report to stakeholders;
• Weekly participation in mall strategies meeting with directors and stakeholders;
• Increased 25% management contract
• Increased 20% occupancy
• Team reorganization
• Worked with store owners to understand needs and provide excellent service
• Developed team communications/KPIs information for meetings
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Led 3 commercial properties (+700,000 sq.ft)
• Direct report to stakeholders;
• Rental analysis and negotiation increasing retention rate in 35%
• Close relationship with Tenants and shopping mall leadership teams;
• Managed monthly budgets for operations, marketing and commercial departments;
• Project Management for new operation;
• Drove operational improvements which resulted in savings and improved profit margins
• Terral Shopping Centers

• Managed 300,000 Sq.feet commercial Property
• Monthly reports to stakeholders
• Led commercial, financial, marketing and operations teams, focusing in optimize property results;
• Close relationship with tenants, addressing their concerns and taking costumer service to optimal level;
• Increased occupancy rates in 30%, which contributed for expansion project
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs
• Leveraged rental on-time payment above target.

• Managed approximately 100 employees per store or up to 300 people when opening new operation
• Hired, coached, promoted development feedbacks;
• Performed daily motivational and instructional team meetings;
• Daily Visual merchandising analysis;
• Supervised credit analysis team and financial products sales with successful goal achievement;
• Liaising with company product buyers for suitable collection to store, maximizing its results in 35%;
• Product turn-over daily analysis
• Led store expense control and payroll to optimize business
• Loss prevention improved from 1.5% loss to 0.5% loss of total Revenue in 6 months.