Meetul Kumar Patel
Toronto,ON
Summary
Accomplished Delivery lead with 15+ years of progressive leadership in program delivery, process improvements and change management. Successful at optimizing regulatory standards, improving planning processes and managing systems implementation. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Associate Director, Delivery Lead
RBC Capital Markets
06.2018 - Current
- Delivery lead for trade reporting portfolio with primary focus on optimizing delivery model with quality product.
- Delivered various Regulatory reporting such as Consolidated Audit Trail (CAT), EMIR Refit, EBS , QFC and TVM with $20+ Mn budget and multiple stakeholders across different geographical location with latest technology ( Hadoop, Azure, MongoDB , OracleDB).
- Spearheaded development and launch of new regulatory products, leading to increased market share and regulatory boards satisfaction.
- Negotiated favorable contract terms with vendors and suppliers, resulting in significant cost savings without sacrificing service or quality standards.
- Assisted senior leadership in managing all aspects of operations.
- Led team of 30+ professionals in special projects and daily operations.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Reduced risk exposure by proactively identifying potential compliance gaps and initiating appropriate measures.
- Contributed significantly to the organization''s reputation for regulatory excellence by maintaining a strong track record of compliance and successful audits.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Championed corporate social responsibility initiatives that enhanced company reputation while positively impacting local communities.
Delivery Manager- Quality Assurance
Scotiabank (Tech Mahindra)
07.2017 - 06.2018
- Managed deliveries for Murex and Wallstreet enhancements, configurations, workflows, processing and Sybase upgrade
- Supported ScotiaMocatta's global FX Options, Base Metals and Precious Metals business line users globally in London, New York, India, Malaysia, Korea, Taiwan, Singapore and domestically in Toronto.
- Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Introduced innovative technology solutions that improved tracking accuracy and boosted operational efficiency.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Conducted regular audits of internal processes to identify inefficiencies or gaps in compliance with established protocols.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
- Championed customer-centric approach, consistently seeking feedback from clients to make improvements and enhance overall delivery experience.
Client Relationship Manager and Quality Assurance
American Express (Cognizant / Tata Consultancy)
10.2005 - 06.2016
- Responsible for QA Development and Delivery Objectives for Global Commercial Data Management Portfolio within Credit card and loyalty domain
- P&L for top and bottom line for USD 2 Million Portfolio, Global Team of 40+.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Coordinated closely with sales teams to support pursuit of new business opportunities within existing accounts.
- Managed portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Optimized workflow efficiency by introducing automation tools into QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Monitored product standards and quality-control programs.
- Performed tests and inspections to conform to established standards.
Education
MBA Essentials - 2023-2024
Rotman School of Management
Toronto, Canada2024
Bachelor of Engineering -
BVP D.U
Pune , India06.2005
Skills
- Agile Projects
- Budgeting and Resource Management
- Partnerships and Resource Mobilization
- Cross functional Team Builder
- Stakeholder Communications
- Strategic Direction
- Organizational Performance
- Regulatory Compliance
- Customer Focus
- Team Leadership
- Teamwork and Collaboration
- Stakeholder Management
Certification
- Azure Data Pipeline Engineering - ExitCertified, Toronto
- ISTQB - Certified Tester Foundation Level (CTFL), India
- Certified Scrum Master (CSM) - International Scrum Institute, Toronto
- Black Belt - Six Sigma
Timeline
Associate Director, Delivery Lead
RBC Capital Markets
06.2018 - Current
Delivery Manager- Quality Assurance
Scotiabank (Tech Mahindra)
07.2017 - 06.2018
Client Relationship Manager and Quality Assurance
American Express (Cognizant / Tata Consultancy)
10.2005 - 06.2016
MBA Essentials - 2023-2024
Rotman School of Management
Bachelor of Engineering -
BVP D.U