Meetkumar Patel
Edmonton,AB
Summary
Certified IT Support Specialist with CompTIA A+, skilled in troubleshooting networks, installing software, and maintaining hardware. Known for solving problems quickly, communicating effectively, and managing time well to deliver excellent technical support and customer service.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
RBC
Edmonton, Alberta
10.2024 - Current
- 100+ users supported daily through efficient troubleshooting of hardware, software, and network-related issues, ensuring minimal disruptions.
- 30% cost savings realized by optimizing the integration of third-party vendor systems with core IT infrastructure, reducing API-related downtime.
- 75% faster resolution times achieved for user-reported issues by implementing streamlined troubleshooting workflows and proactive monitoring.
- 15% increase in IT support efficiency by creating user-friendly documentation and delivering comprehensive end-user training.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Created user accounts and configured settings in Active Directory.
- Tested hardware components prior to deployment in production environment.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Maintained an inventory of all IT equipment in the organization.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Resolved network connectivity issues with routers and switches.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Performed routine maintenance and software updates on support tools and customer systems.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Maintained up-to-date case documentation for future reference.
- Deployed new versions of operating systems across multiple platforms.
Web Developer Intern
Radical AI
Toronto, Canada
06.2024 - 09.2024
- Developed and maintained web applications using HTML, CSS, and JavaScript, improving user experience
- Provided server-side support and database integration for seamless functionality
- Collaborated with cross-functional teams to address user feedback and enhance website performance
- Supported users in troubleshooting technical issues related to web applications, achieving a 95% user satisfaction rate
- Assisted in web server operations, ensuring regular backups and system reliability
- Https://www.radicalai.com/
IT System Analyst
Tech mahindra
India
03.2021 - 07.2022
- Delivered first-line user support, assisting clients with basic technical issues and inquiries
- Documented user issues and resolutions in a shared log for the technical support team, improving response times by 20%
- Assisted in resolving web-based issues related to the company's online platforms, contributing to a 15% decrease in downtime
- Ensured customer service excellence through effective communication and timely problem resolution
Education
Diploma - Computer Programming
Conestoga College
Waterloo, Canada04.2024
Skills
- User Support and Troubleshooting
- Customer Service and Client Relations
- Problem Solving and Issue Resolution
- Web Server Management and Backup Operations
- Web Tech Development
- Database Management and Integration
- Ticketing system proficiency
- IT project coordination
- System upgrades
- Hardware upgrades
- Remote desktop support
- Asset management
- Cybersecurity awareness
- Cost analysis
- Incident Management
- Network Administration
- System Support and Maintenance
- Device Drivers and Software Installation
Timeline
IT Support Specialist
RBC
10.2024 - Current
Web Developer Intern
Radical AI
06.2024 - 09.2024
IT System Analyst
Tech mahindra
03.2021 - 07.2022
Diploma - Computer Programming
Conestoga College
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