Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Certification
Timeline
Generic

MEETKUMAR PATEL

Thunder Bay,Canada

Summary

Motivated and detail-oriented Computer Science graduate with a strong foundation in programming, IT support, and network management. Experienced in designing and implementing software and hardware solutions using agile methodologies. Adept at troubleshooting, infrastructure setup, and collaborating with cross-functional teams to deliver efficient, secure, and scalable technical environments. Currently pursuing CompTIA A+ certification to deepen technical expertise and advance in IT infrastructure and systems support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Junior IT Technician

North Star Air
04.2025 - Current
  • - Successfully set up and configured the entire building’s IT infrastructure, including switches, routers, cabling, and network connectivity.
  • - Provide ongoing technical support across multiple departments to ensure reliable system performance and minimal downtime.
  • - Troubleshoot hardware and software issues, install updates, and maintain system security.
  • - Collaborate with senior IT staff to enhance infrastructure efficiency and implement best practices for scalability.

Customer Service Manager (Student Employment)

Loblaws
04.2022 - 04.2024
  • - Improved customer satisfaction by 20% through proactive issue resolution and communication.
  • - Reduced resolution time by 15% through effective collaboration with managers and team leads.
  • - Maintained 99% transaction accuracy, enhancing attention to detail and data precision.

Sales Associate (Student Employment)

Shefield Express
08.2021 - 04.2022
  • - Maintained 98% accuracy in daily cash reconciliations through meticulous record-keeping.
  • - Increased reward program participation by 10% through strong communication and engagement.
  • - Gained valuable customer service and teamwork experience in fast-paced environments.

Education

Bachelor of Science (Honours) - Computer Science

Lakehead University
Thunder Bay, ON
04.2024

Skills

  • Programming Languages: Java, Python, C, C#, HTML, SQL
  • Cloud Technologies: AWS
  • Tools & Platforms: MySQL, GitHub, GitLab, IntelliJ IDEA, Visual Studio Code, Microsoft Excel (Advanced), Microsoft Word (Advanced)
  • IT & Networking: Switch and Router Configuration, Network Setup, Hardware Installation, Windows OS, LAN/WAN Maintenance, Ticketing Systems
  • - Infrastructure Setup: Skilled in end-to-end IT infrastructure deployment, including switch configuration, cabling, and network optimization
  • - Technical Support: Strong ability to troubleshoot and resolve hardware/software issues efficiently
  • - Communication: Excellent at translating technical issues for non-technical users
  • - Team Collaboration: Thrive in agile, team-oriented environments
  • - Problem Solving: Analytical and adaptable approach to diagnosing and resolving complex technical challenges

ADDITIONAL INFORMATION

  • - Active open-source contributor with experience in infrastructure and software development.
  • - Familiar with service-oriented architecture (SOA) and agile development practices.
  • - Dedicated to continuous learning and professional advancement in IT and software fields.

Certification

- CompTIA A+ (In Progress) – Expected Completion: 2025

Timeline

Junior IT Technician

North Star Air
04.2025 - Current

Customer Service Manager (Student Employment)

Loblaws
04.2022 - 04.2024

Sales Associate (Student Employment)

Shefield Express
08.2021 - 04.2022

Bachelor of Science (Honours) - Computer Science

Lakehead University

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