Proficient customer service representative known for critical thinking and effective communication. Committed to leveraging feedback analysis to drive improvements in service protocols and strengthen team collaboration.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Flow Water Inc.
Aurora, ON
01.2025 - 01.2026
Delivered exceptional customer support via phone, email, and chat to resolve inquiries promptly.
Utilized CRM software to track customer interactions and ensure accurate follow-up on issues.
Assisted in identifying recurring issues, contributing to improved product knowledge among team members.
Collaborated with cross-functional teams to enhance service delivery and streamline communication processes.
Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Analyzed feedback data to recommend improvements in service protocols and product offerings.