MEETA SHARMA
Toronto,ON
Summary
An enthusiastic, determined, optimistic and passionate customer service provider who loves to address customer problems and serve them at the workplace to make them feel happy. Hard-working by nature, who is seeking to enhance skills while at work and contribute to Organizational profits and Team objectives.
Overview
2
2
years of professional experience
Work History
Business Associate
KPMG
07.2022 - 12.2022
- Verified work aligned with service levels agreed and client requirements.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Researched, analyzed and projected market data for potential markets.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising using all omnichannel offerings.
Analyst
Better.com
08.2021 - 03.2022
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
- Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
- Managed department call volume of 25 leads follow up per day.
- With experience directing and improving operations through effective employee motivational strategies and strong policy enforcement
- A talented leader with an analytical approach to smooth business planning and day-to-day problem-solving
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Deputy Manager
ICICI Bank
03.2021 - 08.2021
- Responsible for helping and supporting the company to develop business relationships with clients and exceed annual income targets & maximise group income. Negotiating mutually profitable business plans.
- Pursued every opportunity to learn about various businesses at all levels and improve team member support.
- Finalized working capital contracts to close deals worth up to Rs.10 Lakhs.
- Keeping in touch with customers through personal visits, telephone calls and correspondence. Creating cross-sell and up-sell opportunities. Taking on complex customer issues and resolving them to satisfaction.
Marketing Intern
Natural Support Consultancy Services
12.2020 - 02.2021
- Provided administrative support to senior staff, including creating proposals and organizing documentation
- Collaborated with team members to help expand marketing channels
- Performed market analysis and researched the latest trends
- Prepared reports detailing project updates, performance information and ongoing trends.
Management Trainee
Aditya Birla Capital
03.2019 - 06.2019
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
- Incorporated sales strategy to generate 10 lakhs of revenue under Guaranteed Money back Policy
- Qualified incoming team marketing and sales lead to assist with prospecting new contacts
- Managed customer expectations and helped navigate sales processes
Education
PGDM - Marketing & Finance
Institute of Management Technology
Bachelor of Commerce -
IIS University
Skills
- Strong customer relations
- Customer database management
- Proactive customer communications
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Display Maintenance
- Time Management and Prioritization
- Avid learner
Accomplishments
- Supervised a team of 6 members as the coordinator of Public Relations for IMT Hyderabad.
- Improved Agent's reviews by successfully handling customer complaints and implementing weekly team meetings.
- Documented and resolved Employee workflow which led to reaching out and retaining customers.
- Streamlined Employees KRA and presented in front of the whole department.
- Collaborated with a team of 18 in the development of NSCSPL's Rating Strategies.
Volunteer Work
- Coordinator of Media Relations Committee - Public Relations of IMT Hyderabad where I wrote public releases for my college which got published into local newspapers
- Core member of cultural club where we organized cultural programs to increase the engagement among the students
Timeline
Business Associate
KPMG
07.2022 - 12.2022
Analyst
Better.com
08.2021 - 03.2022
Deputy Manager
ICICI Bank
03.2021 - 08.2021
Marketing Intern
Natural Support Consultancy Services
12.2020 - 02.2021
Management Trainee
Aditya Birla Capital
03.2019 - 06.2019
PGDM - Marketing & Finance
Institute of Management Technology
Bachelor of Commerce -
IIS University
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