MEET THAKKAR
KITCHENER,Canada
Summary
Developed skills in strategic planning, market analysis, and team leadership within fast-paced corporate environment, now looking to transition into new field. Expertise in crafting and executing marketing strategies that drive engagement and growth while managing cross-functional teams to achieve business objectives. Focused on leveraging transferrable skills to make meaningful impact in new industry.
Overview
3
3
years of professional experience
Work History
Marketing Director
WORLD FINANCIAL GROUP
MISSISSAUGA, Canada
07.2024 - Current
- Identified client financial needs and referred qualified and high-net-worth clients to senior advisors for insurance and investment solutions.
- Answered customer inquiries related to policies, returns, and fund options, ensuring clear and compliant communication.
- Performed routine service transactions and account updates while meeting service-level standards (SLAs).
- Conducted follow-ups to ensure timely payments and ongoing account maintenance.
- Supported clients facing financial constraints by coordinating alternative payment or coverage options.
- Contributed to 18% growth in client base, earning two promotions within 8 months based on performance.
Quality inspector
Guelph Manufacturing Group
Guelph, Canada
02.2023 - Current
- Inspected products and documentation for defects and accuracy, ensuring compliance with quality and safety standards.
- Maintained detailed inspection records and reports, supporting audits and continuous improvement processes.
- Communicated quality issues clearly to production and supervision teams and followed up to ensure corrective actions were completed.
Customer Service Representative
Wirelesswave
Kitchener, Canada
10.2022 - 03.2023
- Sold mobile plans for Rogers, Fido, and Bell, converting customer inquiries into confirmed sales.
- Achieved up to 25% increase in sales during peak seasons such as Black Friday and Christmas promotions.
- Processed cash and card transactions and offered device protection and add-on services.
- Assisted customers with plan upgrades and student discount programs.
- Resolved basic service issues and escalated complex cases when required.
- Took initiative to provide personalized solutions to improve overall customer experience.
Education
Diploma in International Business Management -
Conestoga College
Investment Fund In Canada -
CSI
Life License Qualification Program -
Durham College
Skills
- Customer service and relationship building
- Escalation handling and policy compliance
- Sales support and promotional awareness
- Customer onboarding and account support
- Referral and cross-selling support
- Team collaboration and branch support
Timeline
Marketing Director
WORLD FINANCIAL GROUP
07.2024 - Current
Quality inspector
Guelph Manufacturing Group
02.2023 - Current
Customer Service Representative
Wirelesswave
10.2022 - 03.2023
Investment Fund In Canada -
CSI
Life License Qualification Program -
Durham College
Diploma in International Business Management -
Conestoga College