Meet Makwana
Scarborough,Ontario
Summary
Adequate quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with a commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiatives to reduce error rates and optimize company processes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Circle K
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Machine Operator
Purolator
01.2022 - 12.2022
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Maintained an organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Inspected finished products for quality and adherence to customer specifications.
Customer Service Representative
Amazon
01.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Quality Assurance Engineer
Schaeffler Technologies
05.2021 - 10.2021
- Fixed identified issues to improve workflows.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Met tight deadlines to satisfy client demands and project timelines.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Produced and maintained technical documentation for project reference.
- Participated in available trainings to improve software knowledge.
- Fixed identified issues to increase productivity and boost workflows.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Checked configuration files and logs to uncover root causes of problems.
- Determined server operating limits with weekly load tests.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
Education
Bachelor in Engineering - Quality Engineering Management
Lambton College
08.2023
Bachelor in Engineering - Mechanical Engineering
Babaria Institute Of Technology
Gujarat, India04.2021
Skills
- Utilization of ERP and SAP software
- Root Cause Analysis
- Quality Assurance
- Corrective Action Planning
- PFMEA and DFEMA
- Efficient Knowledge of CMM and Shadow Graph
- Lean Manufacturing Tools
- Microsoft Office and Minitab
- External Audit Support
- Multitasking and Organization
- Complex Problem-Solving
- Efficient Knowledge of Geometric Design & Technology
Timeline
Customer Service Representative
Circle K
12.2022 - Current
Machine Operator
Purolator
01.2022 - 12.2022
Quality Assurance Engineer
Schaeffler Technologies
05.2021 - 10.2021
Customer Service Representative
Amazon
01.2021 - 11.2021
Bachelor in Engineering - Quality Engineering Management
Lambton College
Bachelor in Engineering - Mechanical Engineering
Babaria Institute Of Technology
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