Meet Joshi
Angus,ON
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SkipTheDishes
10.2020 - 09.2023
- Responsible for helping couriers with their live order related and reimbursement issues
- Provided effective feedback and ideas to improve the efficiency of the team
- Performed excellent interpersonal and highly developed communication skills (verbal and written) and client service skills through customer interaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
24-7 Intouch
Winnipeg, MB
08.2018 - 08.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Bachelor of Science - Computer Science
University of Manitoba
Winnipeg, MB08.2023
Skills
- Customer relations
- Business development understanding
- Problem-solving abilities
- High-energy attitude
- Project management abilities
- Call Center Operations
- Microsoft Office expertise
Timeline
Customer Service Representative
SkipTheDishes
10.2020 - 09.2023
Customer Service Representative
24-7 Intouch
08.2018 - 08.2020
Bachelor of Science - Computer Science
University of Manitoba