MEET JAYSWAL
Brantford,Canada
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HDFC Bank
Vadodara, India
06.2022 - 07.2023
- Interacted with customers through various channels (phone, email, chat, or in person) to address inquiries, provide information, and resolve issues or complaints in a timely and professional manner.
- Balanced cash drawer on a daily basis, maintained accurate records of transactions, and reconciled discrepancies in cash accounts.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Verified customers' identification to ensure compliance with Bank regulations.
Customer Service Cashier
Arman finance
Vadodara, India
01.2021 - 05.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Maintained an organized workspace to ensure efficient transaction processing times.
- Cross-sold bank products such as savings accounts, credit cards, CDs, IRAs. to customers based on their needs.
- Reported suspicious activities or transactions according to established policies and procedures.
- Answered incoming calls from bank customers regarding account information or general inquiries.
Customer Service Staff Member
Zehrs Grocery Store
Brantford, Canada
- Greeted customers in a friendly and professional manner.
- Provided assistance to customers with product selection and pricing.
- Assisted in the organization of merchandise on store shelves.
- Processed customer payments accurately and efficiently.
- Handled customer inquiries, complaints, and returns courteously and promptly.
Education
Diploma in Business (General Banking) -
Conestoga College
05-2025
12th Commerce -
Jay Ambe Vidhyalaya School
05.2022
Skills
- Inbound and Outbound Calling
- Report Generation
- Appointment Scheduling
- Paperwork Processing
Timeline
Customer Service Representative
HDFC Bank
06.2022 - 07.2023
Customer Service Cashier
Arman finance
01.2021 - 05.2021
Customer Service Staff Member
Zehrs Grocery Store
Diploma in Business (General Banking) -
Conestoga College
12th Commerce -
Jay Ambe Vidhyalaya School
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