Meet Gandhi

• Responsibilities:
  • Provide leadership and quality customer service to staff, a variety of customers
  including travelling passengers, travel agencies, corporate customers, and other
  internal and external groups.
  • answer phones/emails, give out fare & schedule info, take & create reservations, etc.
  • Check in duties and act as replacement agent when required.
  • Filing, handling cash and preparing & finalizing cash reports.
  • Greeting flights, making announcements (boarding calls, paging passengers).
  • Updating internal operations requirements, including station audits, weight, and
  balance, FIDS/GIDS and other airline specific operation requirements.
  • Act as liaison between the air carriers, passengers and Maintair including baggage
  IROPS, station delays and airline actions.
  • Work through flight IROPs as required.
  • Work through flight baggage issues as required.
  • Assist with baggage handling (bag jams/bag room congestion) and deliveries as
  required.
  • Perform Turn, RON and Ad-Hoc flight requirements as needed.
  • Provide cabin cleaning as needed, per carrier specifications.
  • Load catering/commissary/ice as required.
  • Brew and load coffee/hot water jugs as required.
  • Operate jetways, per air carrier policies.
  
  • Work with station trainer and training officers in ensuring compliance with all
  regulatory and carrier specific requirements.
  • Mentor team members and ensure training requirements are applied to the operation
  seamlessly.
  • Delegate tasks to team members as needed.
  • Liaise and support directly with BTW Shift Leads and carriers as needed.
  • Perform inventory control per carrier requirements.
  • Support ATW manager and/or owner/operators as required.
  • Other duties as assigned by management.

• Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined
• Ensure the safety and security of all passengers
• Effortlessly deliver friendly and attentive service to maintain passenger comfort
• Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
• Tactfully manage unforeseen operational and passenger situations
• Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
• Exemplify the Porter Values
• Develop and maintain a positive relationship with team members
• Actively participate in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy

Behavioral Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination of chicken and beef products while maintaining food safety, Quality and guidelines
• Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
• Make sure crew as well as costumers are taken care off and to ensure that proper food quality is maintained
• Learned grill levels, fry levels and Drive-through work tasks in order to provide skilled backup for diverse roles E.g., helped in kitchen to make sandwiches on other hand trained new in coming crew and also helped people upfront in drive-thru sections
• Organized, arranged, and re-stocked various stations, including freezer stock, prep station, and service areas which would also help maintaining product life
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
• Inspected equipment such as refrigerators and warming lamps every half hour to check compliance with safe operating levels