Summary
Overview
Work History
Education
Skills
Timeline
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Meet Amin

London,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Walmart
07.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Education

International Business Management

St. Clair College of Applied Arts And Technology
Windsor, ON
08.2023

Skills

  • Shipping and Receiving Understanding
  • Managing Multiple Tasks
  • Prioritization
  • Store Maintenance
  • Call Triaging
  • Active Listening
  • Customer Service
  • Multi-Line Phone Talent
  • Problem-Solving Ability
  • Calm and Professional Under Pressure
  • Critical Thinking

Timeline

Customer Service Representative

Walmart
07.2022 - 05.2023

International Business Management

St. Clair College of Applied Arts And Technology

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