Meenu Sohal
14721 111A Avenue Surrey,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Eager to contribute enthusiasm and a proactive approach to supporting the successful execution of programs.
Overview
17
17
years of professional experience
Work History
Program/Project Support Clerk
Canada Border Services Agency
09.2018 - Current
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into th team.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
Customer Service Representative/Branch Manager
National Money Mart
01.2014 - 09.2018
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Cash Handling: Handling cash transactions, including cashing cheques, processing loans, and managing currency exchanges.
- Compliance: Ensuring adherence to financial regulations and company policies to maintain legal and ethical standards.
- Documentation: Maintaining accurate records of transactions, customer information. and compliance-related documentation.
- Sales and Promotions: Promoting financial products and services, as well as identifying opportunities for upselling.
- Security: Following security protocols to safeguard financial assets and prevent fraudulent activities.
- Training: Staying updated on company policies, procedures, and industry regulations through training programs.
- Team Collaborations: Collaborating with colleagues and management to achieve overall organizational goals.
Sales Associate & Photo Lab
Walmart
01.2010 - 12.2013
- Customer Interaction: Engaging with customers to understand their photography needs and preferences.
- Setting up Equipment: Assembling and preparing photography equipment, including cameras, lighting, and backdrops.
- Photo Sessions: Conducting photo sessions for customers, ensuring proper composition, lighting, and posing.
- Image Editing: Editing and retouching photographs to enhance quality and meet customer expectations.
- Sales: Offering and selling photography packages or additional services to customers.
- Appointment Scheduling: Managing appointments for photo sessions and coordinating with customers.
- Product Knowledge: Having a good understanding of different photography products offered, such as prints, albums, and digital files.
- Sales Support: Assisting customers in choosing the right products and providing guidance on customization options.
- Administrative Tasks: Handling paperwork, managing customer records, and processing orders.
Cashier
Wendy's Restaurant
01.2013 - 08.2013
- Order processing: Taking customer orders accurately and efficiently using the POS system.
- Payment handling: Collecting payment including cash, credit cards, mobile payments, and providing cash if necessary.
- Customer Interactions: Interacting with customers in a friendly and helpful manner, answering questions, and addressing concerns.
- Upselling: Suggesting additional items or promotions to increase sales and enhance the customer experience.
- Handling Customer Issues: Resolving customer complaints or issues related to orders, payments, or service, and escalating to a manager if needed.
Administrative Assistant
Fraser Valley Packers
07.2007 - 08.2012
- Documentation: Managing and organizing paperwork, including invoices, receipts, and other administrative documents.
- Scheduling: Coordinating appointments, meetings, and maintaining calendars for management.
- Communication: Handling phone calls, emails, and other correspondence on behalf of the plant.
- Data Entry: Inputting and maintaining accurate records in databases or spreadsheets.
- Filing Systems: Establishing and maintaining organized filing systems for easy retrieval of documents.
- Visitor Reception: Greeting and assisting visitors, clients, or vendors who come to the plant.
Education
No Degree - Business Administrative
University of The Fraser Valley
Abbotsford, BCHigh School Diploma -
Abbotsford Collegiate Secondary School
Abbotsford, BC06.2009
Skills
- Communication: Effective verbal and written communications skills
- Teamwork: Work well in team environment
- Problem Solving: Strong analytical problem solving skills
- Adaptability: Flexibility and adaptability to changing situations
- Time Management: Efficiently managing time and prioritizing tasks
- Attention to Detail: Thoroughness and accuracy in completing tasks
- Organization: Structuring and organizing information and workflows
- Technical Skills: Proficiency in relevant software or technical tools
- Multitasking: Managing multiple tasks or projects simultaneously
- Dependability: Consistently meeting deadlines and fulfilling responsibilities
Volunteer
Walk For Cure 2012 - JDRF, Abbotsford, BC
- Assisted participants with registration and waiver
- Greeted participants with a smile and encouragement
Poll Clerk- Elections Canada 2013 & 2014, Abbotsford, BC
- Assisted deputy returning officer to set up and open the polling station
- Located elector's name on list of electors
- Assisted with counting ballots
Timeline
Program/Project Support Clerk
Canada Border Services Agency
09.2018 - Current
Customer Service Representative/Branch Manager
National Money Mart
01.2014 - 09.2018
Cashier
Wendy's Restaurant
01.2013 - 08.2013
Sales Associate & Photo Lab
Walmart
01.2010 - 12.2013
Administrative Assistant
Fraser Valley Packers
07.2007 - 08.2012
No Degree - Business Administrative
University of The Fraser Valley
High School Diploma -
Abbotsford Collegiate Secondary School