Meenu Bhagria
Calgary,Canada
Summary
Experienced professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal performance and customer satisfaction while meeting ambitious targets. Capable team member with outstanding background in customer service, sales, and marketing.
Experienced with emergency medical procedures and patient care management. Utilizes medical knowledge to assess and address patient needs promptly. Track record of effective collaboration and maintaining composure under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medic
Mountainview Safety Services
2024.01 - Current
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
Assistant Store manager
True religion brand store
2023.05 - Current
- Maintaining an overall management style that follows company best practices
- Working with store manager to lead staff
- Manage the inventory
- Maintaining visual plans and merchandise
Customer Service Representative
Concentrix
2024.03 - 2024.09
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate/Cashier
Walmart
2021.01 - 2022.12
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Prioritized tasks and activities and worked within strict timeframes and deadlines
- Operated multi-line phone system and online messaging system to communicate with customers
Supervisor
Tim Hortons
2018.07 - 2022.12
- Complied with company policies, objectives, and communication goals
- Planned and managed resources to consistently meet production, quality and cost goals
- Identified needs of customers promptly and efficiently
- Maintained positive working relationship with fellow staff and management
Front Desk Agent
Aurora Park Inn & Suites
2019.01 - 2020.01
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained clean and organized front desk areas to uphold polished company image
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Resident Assistant
Northern Lights College
2017.01 - 2018.12
- Completed routine rounds, checking with residents to meet care needs
- Welcomed new residents and assisted with community adjustment
- Managed administrative tasks, maintenance requests, room change process and incident reports
- Maintained student safety by enforcing compliance with campus rules
Key Holder
Ardene
2018.05 - 2018.09
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Marked-down clearance items and relocated merchandise to proper store areas
Education
Associate of Science - Criminology
Northern Lights College
Dawson Creek12.2018
Skills
- Customer Service
- Communication
- Administrative Support
- Problem Solving
- Critical Thinking
- MS Office
- Online Tools
- MacOS
- Android Software
- Information Processing
- Vital signs monitoring
- Triage management
Languages
English
Elementary
Certification
- Class 5 driver’s license
- Occupational First Aid level 1
- Occupational First Aid level 3
- Common Safety Orientation (CSO)
- H2S alive
- WHMIS
- Security training license
- Crisis management certification
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Customer Service Representative
Concentrix
2024.03 - 2024.09
Medic
Mountainview Safety Services
2024.01 - Current
Assistant Store manager
True religion brand store
2023.05 - Current
Customer Service Associate/Cashier
Walmart
2021.01 - 2022.12
Front Desk Agent
Aurora Park Inn & Suites
2019.01 - 2020.01
Supervisor
Tim Hortons
2018.07 - 2022.12
Key Holder
Ardene
2018.05 - 2018.09
Resident Assistant
Northern Lights College
2017.01 - 2018.12
Associate of Science - Criminology
Northern Lights College