MEENU ABRAHAM
CAMBRIDGE,ON
Summary
Proven to enhance warehouse efficiency and customer satisfaction, I tenure at COLSON GROUP CANADA INC. Showcased my adeptness in forklift operation and exceptional problem-solving skills. By leveraging expertise in logistics coordination and interpersonal abilities, I significantly improved shipping processes and team collaboration, contributing to a notable increase in operational productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Shipper
COLSON GROUP CANADA INC.
05.2023 - Current
- Determine method of shipment and arrange shipping; prepare bills of lading, customs forms, invoices and other shipping documents manually or by computer
- Assemble containers and crates, record contents manually or by computer, pack goods to be shipped and affix identifying information and shipping instructions
- Oversee loading and unloading of goods from trucks or other conveyances
- Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods
- Unpack, code and route goods to appropriate storage areas
- Maintain internal, manual or computerized record-keeping systems
- May operate forklift, hand truck or other equipment to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Customer Service Representative
LCBO
12.2022 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Forklift Operator
Domain Logistics
12.2021 - 10.2022
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Education
Post Graduate Diploma - Web Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
Bachelor of Computer Application -
KALINGA UNIVERSITY
RAIPUR , CHHATTISGARH , INDIA06.2019
HIGHER SECONDARY - Computer Science
M.K.M.H.S.S
PIRAVOM, ERNAKULAM, KERALA INDIA03.2016
HIGHER SCHOOL -
M.K.M.H.S.S
PIRAVOM, ERNAKULAM, KERALA, INDIA03.2014
Skills
- Forklift Operation
- Product Packaging
- Inventory Tracking
- Shipping coordination
- Record preparation
- Logistics Planning
- International shipping
- Packaging
- Problem-solving abilities
- Logistics Coordination
- Environmental Impact Control
- Invoice and Manifest Review
- Inventory Counts
- Clear Communication
- Supply Chain Management
- Inventory Monitoring and Management
- Package preparation
- Time Management
- Quality Control
- Shipping Method Optimization
- Problem-Solving
- Document Preparation
- Production Organization
- Warehouse Software Systems
- Safety Procedures
- Materials Transport
- Certified Forklift Driver
- Microsoft Office Suite
- Warehouse Safety
- Heavy Lifting
- Punctual and Reliable
- Shipping Documentation
- Interpersonal Skills
- Shipping and receiving
- Shipment Tracking
- Teamwork and Cooperation
- Documentation expertise
- Freight Negotiation
- Warehouse Operations
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Traveling, Reading
- cultural awareness, adaptability, and possibly language skills.
- Shows a commitment to continuous learning and self-improvement.
Timeline
Shipper
COLSON GROUP CANADA INC.
05.2023 - Current
Customer Service Representative
LCBO
12.2022 - 06.2024
Warehouse Forklift Operator
Domain Logistics
12.2021 - 10.2022
Post Graduate Diploma - Web Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Computer Application -
KALINGA UNIVERSITY
HIGHER SECONDARY - Computer Science
M.K.M.H.S.S
HIGHER SCHOOL -
M.K.M.H.S.S
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