Summary
Overview
Work History
Education
Skills
Websites
Languages
A Note to Recruiters
Timeline
Generic

Meena Allamsetty

Montréal,Canada

Summary

I’m currently working as a Technical Support Associate at Foundever, where I provide phone-based support by troubleshooting technical issues and ensuring a smooth customer experience. I hold an MBA from the John Molson School of Business and a background in Electrical Engineering, which together give me a strong blend of technical and business acumen. My experience also includes hands-on work in digital marketing, particularly with Google Ads. I’m passionate about problem-solving, clear communication, and continuous learning.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Foundever
12.2024 - Current
  • Provided technical assistance to customers through phone
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.

Amazon Seller Support Associate

Amazon
01.2018 - 08.2019
  • Advocated for sellers and provided feedback to enhance the selling process for overall improvements.
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
  • Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.

AdWords Account Manager

Regalix
12.2016 - 01.2018
  • Played a pivotal role in helping customers enhance their account performance and increase their visibility on the Google search network, ultimately driving more leads and conversions.
  • Conducted regular review calls with AdWords account holders to maintain optimal performance of their advertisements.
  • Offered valuable insights, identified areas for improvement, and implemented strategic changes to maximize the effectiveness of their campaigns.
  • Provided comprehensive recommendations to customers based on data-driven analysis.
  • Collaborated with cross-functional teams to ensure seamless execution of campaign adjustments.

Education

MBA - Marketing

Concordia University
07.2024

Bachelor of Technology - Electrical and Electronics Engineering

Joginpally Bhaskara Institute of Technology
06.2016

Skills

  • Customer Service
  • Canva
  • Account Management
  • Campaign Management
  • Market Understanding
  • Paid Advertising
  • Digital Marketing
  • Relationship Management
  • Customer Engagement
  • Microsoft Office Advanced
  • Jira
  • CRM software (Zendesk & Salesforce)
  • Adobe Photoshop

Languages

English
Full Professional
French
Elementary
Hindi
Full Professional

A Note to Recruiters

Between 2019 and 2023, I focused on personal growth and skill development while preparing to pursue my MBA. During this period, I took the opportunity to deepen my technical knowledge, explore digital marketing, and gain practical experience in customer support roles. This time also allowed me to build a strong foundation for my advanced studies and career transition, which I successfully pursued by completing my MBA at the John Molson School of Business in 2023.

Timeline

Technical Support Representative

Foundever
12.2024 - Current

Amazon Seller Support Associate

Amazon
01.2018 - 08.2019

AdWords Account Manager

Regalix
12.2016 - 01.2018

MBA - Marketing

Concordia University

Bachelor of Technology - Electrical and Electronics Engineering

Joginpally Bhaskara Institute of Technology

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Meena Allamsetty