Meena Sirisha Allamsetty
Montreal,QC
Summary
I am a full-time MBA student at Concordia University's John Molson School of Business. Currently, I am a first year MBA student. My current goal is to earn an MBA with a marketing concentration.
I have experience in sales, specific aspects of digital marketing, and customer service. I am very passionate about a career in marketing as it is one of the most dynamic fields that keeps evolving, and you must continually adapt yourself to the fast-paced nature of the field.
As a result of my experience working with Amazon and Google AdWords, I have developed an understanding of account management, paid advertising, customer engagement, and sales. As a result, I have a deeper understanding of how a retail firm like Amazon operates and how companies utilize paid advertising to advance their businesses.
Overview
3
3
years of professional experience
Work History
Seller Support Associate
Amazon
01.2018 - 08.2019
- Advocated for sellers and provided feedback to enhance the selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
AdWords Account Manager
Regalix
12.2016 - 01.2018
- In my role as a Google AdWords account manager, I played a pivotal role in helping customers enhance their account performance and increase their visibility on the Google search network, ultimately driving more leads and conversions. I began by working with accounts that had a lower Google AdWords budget, gradually progressing to manage accounts with higher daily budgets.
- One of the key aspects of my responsibilities involved conducting regular review calls with AdWords account holders. These calls were essential in maintaining the optimal performance of their advertisements. Through these discussions, I offered valuable insights, identified areas for improvement, and implemented strategic changes to maximize the effectiveness of their campaigns.
- By closely monitoring key performance indicators and utilizing data-driven analysis, I provided comprehensive recommendations to customers, guiding them in making informed decisions to optimize their advertising strategies. I collaborated with cross-functional teams to ensure seamless execution of campaign adjustments, such as refining keyword targeting, optimizing ad copy, and managing bidding strategies, all aimed at achieving superior results for our clients.
- My dedication to delivering exceptional customer service and my in-depth understanding of the Google AdWords platform allowed me to consistently exceed customer expectations. I continuously sought out opportunities to enhance my knowledge and stay updated on industry trends, leveraging the latest features and best practices to drive continuous improvement in campaign performance.
- Through my experience as a Google AdWords account manager, I honed my analytical skills, developed a strategic mindset, and cultivated a strong customer-centric approach. These qualities, combined with my passion for digital marketing, make me well-equipped to contribute to the success of any organization's online advertising efforts.
Education
Bachelor of Technology - Electrical And Electronic Engineering
Joginpally Bhaskara School of Engineering And Tech
Hyderabad06.2016
11th And 12th Grade -
Sri Chaitanya Junior College - A.S Rao Nagar
Hyderabad03.2012
10th Grade -
Bhavans Sri Rama Krishna Vidyalaya
Hyderabad05.2010
Skills
- Adaptable and Flexible
- Payment Processing
- Team Leadership
- Customer Engagement
- Relationship Management
- Developing Targeted Leads
- Social Media Management
- Market Understanding
- Campaign Support
- Data Entry
- Spreadsheets
- Microsoft PowerPoint
- Account Management
- Call Center Operations
Additional Information
For almost two years, I was on a personal break, taking care of my mother who had undergone knee surgery, and preparing for my GMAT and IELTS to pursue an MBA in Canada.
Timeline
Seller Support Associate
Amazon
01.2018 - 08.2019
AdWords Account Manager
Regalix
12.2016 - 01.2018
Bachelor of Technology - Electrical And Electronic Engineering
Joginpally Bhaskara School of Engineering And Tech
11th And 12th Grade -
Sri Chaitanya Junior College - A.S Rao Nagar
10th Grade -
Bhavans Sri Rama Krishna Vidyalaya
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