Meenali Sharma
Ottawa,Canada
Summary
Strategic and results-driven with 6+ years of experience in business analysis, client relations, and Project Coordinator. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Adept at driving innovation and implementing process improvements to enhance project efficiency and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst Manager
Trendsetters Skill Assessors Pvt Ltd
04.2021 - 06.2023
- Utilized JIRA software reporting features to generate project progress dashboards, providing real-time insights to management and enabling data-driven decision-making
- Applied innovative problem solving techniques to address recurring client service issues, resulting in a 50% reduction in client complaints and improved client satisfaction performance ratings
- Creation of a monthly dashboard of project sales and costs for the management with insights on improving in-depth data analysis
- Developed detailed Business Requirements Documents (BRDs) to bridge the gap between business needs and technical teams, ensuring clear and effective communication
- Effectively communicated project updates to technical teams, management, and stakeholders, promoting a transparent and cohesive working environment
- Coordinated weekly project meetings, resulting in improved collaboration and issue resolution
- Maintained stringent quality standards throughout project lifecycles, resulting in a client satisfaction rate
- Conducted risk assessments for major projects by identifying risks and mitigating them which lead toward early completion of the project by 48 days .
Assistant Manager Client Services
IRIS Corporate Solutions Pvt Ltd
11.2018 - 06.2020
- Successfully initiated contact through cold calls, emails, and networking events, resulting in a 30% increase in new client acquisitions
- Collaborated with cross-functional teams to gather client feedback and identify product improvement opportunities, leading to the implementation of key enhancements and a 15% reduction in customer complaints
- Demonstrated an ability to quickly assess client issues and express solutions that resulted in a 15% decrease in escalations to higher-level support
- Collaborated with the sales team to identify growth opportunities within the small business segment, resulting in a 25% increase in revenue from small client accounts within one year
- Screened new projects, checking feasibility studies, documentation preparation, final submission, and tracking
- Produced monthly performance reports, and dashboards highlighting key metrics and achievements, leading to a stronger client understanding of the positive outcomes delivered.
Project Coordinator
Trendsetters Skill Assessors Pvt Ltd
08.2015 - 11.2018
- Leveraged strong business administration skills to facilitate project-related tasks, such as conducting research, preparing reports, and creating presentations for stakeholders
- Collaborative with sales, marketing, and technical teams to gather input and ensure alignment in RFP proposal development
- Maintained a comprehensive repository of project documentation, enabling seamless knowledge transfer and ensuring compliance with internal standards
- Produced weekly status reports that facilitated decision-making and provided a clear overview of project progress
- Prepared new proposals and applications for new affiliations with different stakeholders like SSC & State skill missions.
Education
Bachelor of Science - Computer Science
Kurukshetra University
Haryana, IndiaSkills
- Tableau
- Salesforce
- SQL
- CRM
- Atlassian JIRA
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- MS PowerPoint
Certification
Professional Certificate Program in Data Science Purdue University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Business Analyst Manager
Trendsetters Skill Assessors Pvt Ltd
04.2021 - 06.2023
Assistant Manager Client Services
IRIS Corporate Solutions Pvt Ltd
11.2018 - 06.2020
Project Coordinator
Trendsetters Skill Assessors Pvt Ltd
08.2015 - 11.2018
Bachelor of Science - Computer Science
Kurukshetra University
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