Meenal Devgan

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, Cable, Digital phone and computer issues.

• Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced.

• Diagnose and resolve technical problems encountered by customers. • Consult internal software, tools and guides to research customer issues and implement solutions.

• Document customer records with log of problems and solutions for use by other technical support representative.

• Deliver exceptional customer experience while staying within our support scope guidelines.

• Educate customers in realizing the full benefit of the client’s products and services and look for opportunities to improve our business and elevate customer experiences.

• Employ time management and multi-tasking skills to maintain high service levels.

• Thoroughly document customer interactions and escalate potential service issue.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.