Ben Chacko Philip Kanatt
Ancaster,ON
Summary
A highly motivated, decisive, and results-oriented individual seeking for a partime position as an customer representative or similar position where I am allowed to use experience to best serve the needs of the company.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Manpower Services
01.2021 - 02.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Retail Sales Supervisor
Husky Gas Station
10.2018 - 10.2020
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
Customer Service Representative
Dollarama
03.2017 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Designated Driver
DRIVER SEAT
06.2016 - 09.2017
- Engaged in friendly conversation by answering questions and delivering exceptional customer service.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Adhered to tight schedule and met departure and arrival deadlines.
- Communicated with passengers regarding estimated time of arrival.
- Assisted in proper upkeep and maintenance of vehicle.
- Observed and abided by traffic rules and company driving policies.
Cashier Team Lead
Sears
09.2015 - 05.2016
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
Ontario College Diploma - Aerospace Manufacturing Technology
Confederation College
Ontario, Canada2017
Ontario College diploma - Aerospace manufacturing technician
Confederation college
Ontario, Canada.2016
Bachelor of Technology - Aeronautical Engineering
Noorul Islam University
Tamil Nadu, India2015
Skills
- Customer Service
- Problem Resolution
- Sales Closing
- Computer Proficiency
- Customer Relations
- Problem-Solving Abilities
- Quality Control
- Product Promotion
- Strategic Sales Knowledge
- CRM Software
- Warehousing Functions
- Money Handling Abilities
- Store Maintenance
Availability
- Monday- Friday : (6pm- Closing)
- Weekends available as Needed
Timeline
Warehouse Associate
Manpower Services
01.2021 - 02.2022
Retail Sales Supervisor
Husky Gas Station
10.2018 - 10.2020
Customer Service Representative
Dollarama
03.2017 - 01.2018
Designated Driver
DRIVER SEAT
06.2016 - 09.2017
Cashier Team Lead
Sears
09.2015 - 05.2016
Ontario College Diploma - Aerospace Manufacturing Technology
Confederation College
Ontario College diploma - Aerospace manufacturing technician
Confederation college
Bachelor of Technology - Aeronautical Engineering
Noorul Islam University
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