Yoga
Hi, I’m
MEENAKSHI GABA
Vancouver,BC
Summary
Results-driven professional with a history of high-accuracy performance under pressure, excelling in fast-paced environments. Proactive manager with leadership and strategic planning expertise, known for effective problem-solving. Passionate about customer service, displaying enthusiasm and motivation. A versatile team player with strong verbal and written communication skills, committed to positive customer experiences. Proficient in MS Office and internet use, demonstrating initiative, accuracy, and adaptability in handling multiple tasks and changing priorities.
Overview
5
years of professional experience
Work History
Precision Interactive SolutionsVancouver, BC
Brand Ambassador
04.2024 - Current
Job overview
- Led strategic marketing campaigns for Canadian Tire; enhanced sales techniques and team performance; streamlined lead tracking
- Training and Team Management:
- Mentored trainees, managed workloads, and improved project outcomes through effective team leadership and performance feedback
- Pre-Sales Lead Tracking:
- Developed and optimized a lead tracking system; analyzed lead data to refine sales strategies and collaboration.
Adfactors PRNew Delhi
Senior Account Executive
07.2021 - 12.2023
Job overview
- Disseminated press releases across multiple media channels for clients like Sony India and Vodafone Idea, enhancing brand reputation and ensuring precise distribution to target audiences
- Built and maintained strong relationships with media partners to maximize exposure and coverage
- Managed communications with key media contacts, acting as the primary liaison for inquiries; fostered relationships with journalists and influencers to boost media engagement
- Ensured timely and effective information flow between clients and media outlets
- Directed internal communications, maintaining message clarity and consistency
- Coordinated company announcements and initiatives, aligning internal strategies with business objectives
- Led the full spectrum of event organization from concept to execution, managing budgets and media lists to optimize resources
- Executed seamless logistics, managed guests, and tracked media coverage to refine future events
- Implemented and managed press release tracking systems to monitor performance and distribution
- Analyzed data to adjust communication strategies and provided clients with detailed impact reports on brand visibility and reputation.
ICICI BankNew Delhi
Customer Service Associate
08.2019 - 03.2021
Job overview
- Client Engagement – Assisted clients with managing their accounts and products
- Prioritized enhancing each client experience, ensuring every interaction was impactful
- Directed clients to appropriate team members to help them achieve their goals
- Met assigned goals and business objectives by promoting banking solutions and efficiently completing business processes with accuracy
- Problem-solving – Actively listened, asked pertinent questions, and empathized with clients' perspectives
- Took ownership of client issues, knowing when to collaborate with others to develop better solutions
- Leveraging Technology - Became proficient with technology
- Educated clients on mobile banking applications, helping them manage their banking needs more effectively
- Handled financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and the Code of Conduct and Ethics
- Supported the team by showing respect to coworkers, staying committed, and keeping everyone informed about the status of routine activities.
Education
Amity University
Masters of Arts: Journalism And Mass Communication
06.2019
Amity University
Bachelor of Journalism And Mass Communication
07.2016
Skills
- Client Relationship Management
- Leveraging Technology
- Verbal Communication
- Problem Solving
- Teamwork
- Time Management
- MS Office, (Word, Excel, and Outlook) and internet
- Customer Complaint Resolution
- Customer Engagement, Customer Experience (CX), Customer Service, Financial Products, Innovation
- Scheduling and Coordinating
- Technical Proficiency
- Sound Skills in Sales
- Negotiation and Conflict Resolution
- Public Relations
- Social Media Expertise
- Marketing and Advertising
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsCertification
- Certified Digital Marketing and Communication specializing in Social Media and Content Marketing - MICA in collaboration with upGrad
- International Diploma in Advanced Makeup and Hairstyling, London Beauty Academy certified by Habia and Qualifi
Interests
Meditation
Reiki
Music
Dance
Timeline
Brand Ambassador
Precision Interactive Solutions
04.2024 - Current
Senior Account Executive
Adfactors PR
07.2021 - 12.2023
Customer Service Associate
ICICI Bank
08.2019 - 03.2021
Amity University
Masters of Arts: Journalism And Mass Communication
Amity University
Bachelor of Journalism And Mass Communication
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