Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Meenakshi Arora

Instructional Technologist, IT Engineer, Digital Marketer
Surrey,BC
Meenakshi Arora

Summary

Enthusiastic and self-motivated website designer with 2+ years of experience. Eager to join Web House to bring top-class frontend development, UX, and visual design skills. In previous years, I designed and recreate websites and implemented an SEO-optimized design that boosted traffic by 300%.

Overview

4
years of professional experience
5
years of post-secondary education
3
Certificates
3
Languages

Work History

Pacific Coast Warehousing Ltd.
Richmond, BC

Operations Customer Service Specialist
12.2022 - Current

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company information through E-mails
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handling backend operations of Warehouse.
  • Creating and processing orders for renown companies.
  • Maintaining digital records of every purchase.

DLC Royalty Financial Ltd
Surrey, BC

Office Administrator
09.2022 - 11.2022

Job overview

  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.

Lakhe Wale Jewellers
Surrey, British Columbia

Retail Sales Associate
03.2021 - 06.2022

Job overview

  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Teleperformance
Chandigarh, Punjab

Technical Support Representative
05.2019 - 11.2019

Job overview

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Translated complex technical issues into digestible language for non-technical users.

Education

New York Institute of Technology
Vancouver, BC

Master Of Science from Instructional Technology
02.2021 - 08.2022

DAV Institute of Technology
Punjab

Bachelor Of Technology from Information Technology
08.2015 - 05.2019

Skills

    Technical Support

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Software

MS Outlook

CRM software

Certification

Instructional Design: Need Analysis

Timeline

Operations Customer Service Specialist

Pacific Coast Warehousing Ltd.
12.2022 - Current

Office Administrator

DLC Royalty Financial Ltd
09.2022 - 11.2022

Instructional Design: Adult Learners

04-2022

Instructional Design: Need Analysis

03-2022

Retail Sales Associate

Lakhe Wale Jewellers
03.2021 - 06.2022

New York Institute of Technology

Master Of Science from Instructional Technology
02.2021 - 08.2022

Digital Marketing

05-2019

Technical Support Representative

Teleperformance
05.2019 - 11.2019

DAV Institute of Technology

Bachelor Of Technology from Information Technology
08.2015 - 05.2019

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Meenakshi AroraInstructional Technologist, IT Engineer, Digital Marketer