MS Outlook
Hi, I’m
Meenakshi Arora
Instructional Technologist, IT Engineer, Digital Marketer
Surrey,BC
Summary
Enthusiastic and self-motivated website designer with 2+ years of experience. Eager to join Web House to bring top-class frontend development, UX, and visual design skills. In previous years, I designed and recreate websites and implemented an SEO-optimized design that boosted traffic by 300%.
Overview
4
years of professional experience
5
years of post-secondary education
3
Certificates
3
Languages
Work History
Pacific Coast Warehousing Ltd.Richmond, BC
Operations Customer Service Specialist
12.2022 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information through E-mails
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handling backend operations of Warehouse.
- Creating and processing orders for renown companies.
- Maintaining digital records of every purchase.
DLC Royalty Financial LtdSurrey, BC
Office Administrator
09.2022 - 11.2022
Job overview
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Lakhe Wale JewellersSurrey, British Columbia
Retail Sales Associate
03.2021 - 06.2022
Job overview
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
TeleperformanceChandigarh, Punjab
Technical Support Representative
05.2019 - 11.2019
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Translated complex technical issues into digestible language for non-technical users.
Education
New York Institute of Technology Vancouver, BC
Master Of Science from Instructional Technology
02.2021 - 08.2022
DAV Institute of Technology Punjab
Bachelor Of Technology from Information Technology
08.2015 - 05.2019
Skills
Technical Support
Managing office supply inventory
Bookkeeping
Strategic planning
Performance improvement
Time management
Typing 50 words per minute
Scheduling
WordPress
HTML, CSS, Java
SEO
Software
CRM software
Certification
Instructional Design: Need Analysis
Timeline
Operations Customer Service Specialist
Pacific Coast Warehousing Ltd.
12.2022 - Current
Office Administrator
DLC Royalty Financial Ltd
09.2022 - 11.2022
Instructional Design: Adult Learners
04-2022
Instructional Design: Need Analysis
03-2022
Retail Sales Associate
Lakhe Wale Jewellers
03.2021 - 06.2022
New York Institute of Technology
Master Of Science from Instructional Technology
02.2021 - 08.2022
Digital Marketing
05-2019
Technical Support Representative
Teleperformance
05.2019 - 11.2019
DAV Institute of Technology
Bachelor Of Technology from Information Technology
08.2015 - 05.2019