Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Meenakshi Arora

Instructional Technologist, IT Engineer, Digital Marketer
Surrey,BC
Meenakshi Arora

Summary

Enthusiastic and self-motivated website designer with 2+ years of experience. Eager to join Web House to bring top-class frontend development, UX, and visual design skills. In previous years, I designed and recreate websites and implemented an SEO-optimized design that boosted traffic by 300%.

Overview

4
years of professional experience
5
years of post-secondary education
3
Certificates
3
Languages

Work History

Pacific Coast Warehousing Ltd.
Richmond, BC

Operations Customer Service Specialist
12.2022 - Current

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company information through E-mails
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handling backend operations of Warehouse.
  • Creating and processing orders for renown companies.
  • Maintaining digital records of every purchase.

DLC Royalty Financial Ltd
Surrey, BC

Office Administrator
09.2022 - 11.2022

Job overview

  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.

Lakhe Wale Jewellers
Surrey, British Columbia

Retail Sales Associate
03.2021 - 06.2022

Job overview

  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Teleperformance
Chandigarh, Punjab

Technical Support Representative
05.2019 - 11.2019

Job overview

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Translated complex technical issues into digestible language for non-technical users.

Education

New York Institute of Technology
Vancouver, BC

Master Of Science from Instructional Technology
02.2021 - 08.2022

DAV Institute of Technology
Punjab

Bachelor Of Technology from Information Technology
08.2015 - 05.2019

Skills

    Technical Support

Managing office supply inventory

Bookkeeping

Strategic planning

Performance improvement

Time management

Typing 50 words per minute

Scheduling

WordPress

HTML, CSS, Java

SEO

Software

MS Outlook

CRM software

Certification

Instructional Design: Need Analysis

Timeline

Operations Customer Service Specialist

Pacific Coast Warehousing Ltd.
12.2022 - Current

Office Administrator

DLC Royalty Financial Ltd
09.2022 - 11.2022

Instructional Design: Adult Learners

04-2022

Instructional Design: Need Analysis

03-2022

Retail Sales Associate

Lakhe Wale Jewellers
03.2021 - 06.2022

New York Institute of Technology

Master Of Science from Instructional Technology
02.2021 - 08.2022

Digital Marketing

05-2019

Technical Support Representative

Teleperformance
05.2019 - 11.2019

DAV Institute of Technology

Bachelor Of Technology from Information Technology
08.2015 - 05.2019
Meenakshi AroraInstructional Technologist, IT Engineer, Digital Marketer