Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEENA KUMARI

42 Ferncastle Crescent, Brampton,ON

Summary

Hardworking and reliable Assistant Manager and Customer Solution Specialist, devoted to providing exceptional guest experience and high-quality service. Captivating and positive personality, with effective relationship-building and interpersonal skills. Enhances the customer experience by implementing service-focused behaviors, understanding customer requirements, and offering specialized solutions to foster loyalty.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Tim Hortons
2145 Robertson Road, Ottawa, ON
08.2021 - 12.2024
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflow to meet daily demands.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Handled the calls from Sicom and Xenial to troubleshoot the POS issues.

Customer Service Representative

Rogers Communications
Ottawa, Ontario
02.2023 - 05.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

Project Management -

Algonquin College - (1385 Woodroffe Ave)
Ottawa
05-2021

Environmental Management -

Algonquin College - (1385 Woodroffe Ave)
Ottawa, ON
05-2020

Bachelor of Science -

D.A.V College of Education/ Panjab University
Hoshiarpur, Punjab
05-2017

Skills

  • Sales monitoring
  • Budget assistance
  • Inventory management
  • Quick learner
  • Adaptable
  • Positive work ethic
  • Report Preparation
  • Conflict Resolution
  • Sales strategies
  • Troubleshooting
  • Customer relationship management
  • Good written and verbal Communication skills
  • Expert in using MS Excel, MS Word and MS PowerPoint to track work record and work progress

Timeline

Customer Service Representative

Rogers Communications
02.2023 - 05.2024

Assistant Manager

Tim Hortons
08.2021 - 12.2024

Project Management -

Algonquin College - (1385 Woodroffe Ave)

Environmental Management -

Algonquin College - (1385 Woodroffe Ave)

Bachelor of Science -

D.A.V College of Education/ Panjab University

Similar Profiles

CREATE PROFILE
MEENA KUMARI