Meena Kumari
Winnipeg,MB
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Certified Assistant Store Leader
7- Eleven Inc.
05.2017 - Current
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales, and other factors assessed trends, and reported on findings to help senior management make effective operational decisions.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Controlled inventory integrity with the management of in-store processes and procedures.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
Courier Success Specialist
Skip The Dishes
11.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Served customers in friendly, efficient manner following outlined steps of service.
- Identified issues, analyzed information, and provided solutions to problems.
- Conducted research, gathered information from multiple sources, and presented results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled day-to-day running of chats and emails, ensuring high levels of productivity and progression.
- Managed over 50 Customer calls and responded to100 emails
Customer Service Associate
Hero Bakery
01.2015 - 12.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
BBA - Business And Administration
The University of Winnipeg
Winnipeg, MB02.2021
Skills
- Analytical Skills
- Administrative Management
- Financial Statement Review
- Verbal and Written Communication
- Records Organization and Management
- Quality Assurance
- Customer Service Management
- Team Leadership
- Sales Promotion
- Performance Assessment
- Word Processing
- Strategic Planning
- Detail-oriented
References
Available Upon Request
Timeline
Courier Success Specialist
Skip The Dishes
11.2020 - Current
Certified Assistant Store Leader
7- Eleven Inc.
05.2017 - Current
Customer Service Associate
Hero Bakery
01.2015 - 12.2016
BBA - Business And Administration
The University of Winnipeg
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