Meena Cherukupalli

Software Engineer

Mphasis

01.2020 - 03.2023

Subject Matter Expert in Bank of Butterfield Primary applications and basic knowledge on Secondary and Tertiary applications
Perform application health checks in the Citrix VDI and troubleshoot to solve any failures. In case of issue related to VDI, create and escalate incidents to the Citrix team to resolve the failures
Responsible for running month-end and year-end reports for primary applications
Experience in running imports as requested by business and providing the logs for business confirmation
Work with other teams and vendors on resolving incidents related to all the applications raised by business and users in ServiceNow on a daily basis
Responsible for identifying data anomalies in critical reports as part of daily activities and work with respective client counterparts in finding the root cause
Experience in coordinating and providing assistance to multiple teams in resolving high priority incidents and escalations
Work with the team leads and clients in raising Technical Change Requests to implement technical changes
Perform impact based validation on the applications after a technical change implementation
Experience in ServiceNow Change Management application
Effectively onboard, provide training and share project specific documents to new recruits
Write and execute SQL queries to extract data related to primary application jobs during the end-of-day activity. Additionally, work with SQL queries to retrieve and update user data while resolving incidents, and provide user data to the client for auditing
Support applications during off hours by working on on-call rotations twice a month and acted as a primary contact for other Engineers during their on-call shift
Responsible for regularly documenting issues and their solutions, various workflows and processes involved in the project and updating the file in Sharepoint