Medina Seid
Calgary,AB
Summary
Adept at managing high-stress situations, I elevated customer loyalty at Care Wast through empathetic service and effective dispute resolution. As a Supervisor at Sandman Hotel, I boosted team productivity by streamlining operations. Skilled in customer support and payment processing, my focus on customer satisfaction and call center expertise drives tangible results.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Care Wast
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Imapark
03.2014 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Sandman Hotel
03.2018 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Food Service Worker
Compass Group Management
02.2011 - 08.2013
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Education Assistance
East West College
Calgary, ABSkills
- Customer support
- Payment processing
- Customer focus
- Call center experience
Languages
English
Full Professional
CPR and first Aid training
Comprehensive crisis intervention
Timeline
Client Service Representative
Care Wast
04.2023 - Current
Supervisor
Sandman Hotel
03.2018 - 03.2020
Customer Service Representative
Imapark
03.2014 - 12.2020
Food Service Worker
Compass Group Management
02.2011 - 08.2013
Education Assistance
East West College
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