Medhanie Okubatnsae
Calgary,AB
Summary
Dynamic and dependable professional with a proven track record at Bordwalk, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective training and meticulous attention to detail. Adaptable and skilled in problem-solving, consistently fostering a positive atmosphere and ensuring high standards of cleanliness and organization.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Wear House
Cormak
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Housekeeping Supervisor
Bordwalk
04.2024 - 05.2025
- Performed routine room assessments to ensure adherence to housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Education
High School -
Barka Secondary School
Eritrea Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Languages
English
Elementary
Certification
High school
Timeline
Housekeeping Supervisor
Bordwalk
04.2024 - 05.2025
Wear House
Cormak
High School -
Barka Secondary School
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