Medeena Ahmad

• Premises Monitoring: Conducted regular patrols of the condo premises to ensure safety and security, monitoring for any suspicious activities or safety hazards.
• Access Control: Managed access to the building by monitoring entrances, verifying the identity of visitors, and authorizing entry, ensuring a secure environment for residents.
• Emergency Response: Responded promptly to emergencies, including fire alarms, medical incidents, and security breaches, coordinating with local authorities as needed.
• Monitored access points to ensure security and safety of residents.
• Conducted regular patrols throughout the property to deter criminal activity.
• Maintained detailed logs of daily activities, incidents, and visitor information.
• Responded to alarms, emergencies, and disturbances.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Observed surveillance cameras for any suspicious activity or intruders.
• Investigated suspicious activity and reported findings to management.
• Issued visitor badges and access cards to authorized personnel.
• Administered first aid when necessary in accordance with training guidelines.
• Maintained high levels of alertness throughout shifts.
• Reviewed guest identification and employee credentials to authorize entry onto premises.

• Customer Assistance: Provided information about products and store locations, and handled returns and exchanges, consistently delivering a high level of service.
• Complaint Resolution: Proactively addressed and resolved customer complaints, demonstrating strong decision-making skills and a commitment to customer satisfaction.
• First point of contact
• Positive experience :
• Training & Knowledge Sharing
• Greeted and seated guests in a welcoming manner.
• Managed reservation system to accommodate guest preferences.
• Coordinated with servers to ensure smooth dining service.
• Handled guest inquiries and provided information about menu items.
• Monitored waiting times and communicated updates to guests.
• Supported special events by preparing seating arrangements and decorations.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.
• Greeted guests warmly upon arrival, seating them promptly.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Maintained a clean and organized dining area.
• Demonstrated strong interpersonal skills when interacting with customers.
• Assisted servers in bussing tables when needed during busy periods.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Answered phones promptly to record and confirm reservations.
• Monitored dining area to assess server capacity and estimate wait times.
• Managed guest expectations by relaying information regarding hours, wait times, and specials.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Took beverage orders and served drinks during peak meal times.
• Accurately recorded customer information into reservation system.
• Ensured compliance with health and safety regulations at all times.
• Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
• Stocked server areas with supplies before, during and after shifts.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
• Directed patrons to lounges and waiting areas.
• Spoke with patrons to drive satisfaction with food and service.
• Informed patrons of specialties and features.

• Cash Handling & Transactions: Efficiently processed cash and credit card transactions, maintaining an accurate till, and ensuring a seamless checkout experience for customers.
• Enhanced customer support and service delivery.
• Complaint Resolution: Proactively addressed and resolved customer complaints, demonstrating strong decision-making skills, and a commitment to customer satisfaction.
• Enhanced client satisfaction through attentive service.
• Training and Knowledge Sharing
• Coordinated special events and large party bookings.
• Provided exceptional customer service in a fast-paced sports bar environment.
• Took and processed food and drink orders accurately and efficiently.
• Collaborated with kitchen staff to ensure timely meal preparation and delivery.Greeted guests promptly and provided menus, daily specials, and drink recommendations

Took accurate food and beverage orders and entered them into POS system efficiently

Delivered food and drinks in a timely manner while ensuring accuracy and presentation

Handled cash, credit card, and mobile payments with accuracy and honesty

Checked in with guests during meals to ensure satisfaction and address any concerns

Collaborated with kitchen and bar staff to coordinate order timing and special requests

Maintained knowledge of menu items, ingredients, and dietary accomodations

Prepared tables by setting linens, silverware, and glassware before and after shifts

Ensured cleanliness of service areas and complied with food safety regulations

Resolved customer complaints quickly and professionaly to ensure a positive experience

Closed out tickets, balanced drawers (till) and completed side work at the end of shifts

Recognized for consistent positive guest feedback and repeat customer service

• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
• Stocked server areas with supplies before, during and after shifts.
• Assigned patrons to suitable tables according to server rotation.
• Checked identification of customers prior to serving alcoholic beverages.
• Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Accurately recorded customer information into reservation system.
• Took beverage orders and served drinks during peak meal times.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Provided menus to customers and answered questions regarding menu items.
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• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Demonstrated strong interpersonal skills when interacting with customers.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Greeted guests warmly upon arrival, ensuring a positive first impression.

• Billing & Account Management: Assisted clients with billing inquiries, account setup, and service modifications, ensuring accuracy and customer satisfaction.
• Training & Knowledge Sharing: Developed training materials and conducted virtual training sessions for new hires on customer service best practices and tools.
• Escalation Management: Handled escalated customer issues with professionalism and empathy, achieving a high resolution rate and customer satisfaction score.
• Provided effective customer support through multiple channels including phone and email.
• Resolved technical issues by guiding customers through troubleshooting steps.
• Escalated complex issues to appropriate teams for further assistance and resolution.
• Maintained up-to-date knowledge of company products, services, policies, and procedures.
• Responded to customer emails and phone calls promptly, courteously, and professionally.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Recorded all customer interactions into the database system accurately and completely.
• Created detailed reports on customer feedback for management review.
• Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
• Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

• Customer Service Excellence: Provided exceptional service to in-store and phone customers, addressing their needs with a friendly and professional demeanour.
• Administrative Duties: Managed administrative tasks including cash transactions, credit card processing, and customer issue resolution, ensuring a smooth and efficient operation.
• Product Knowledge & Sales: Acted as a product expert, offering tailored solutions to meet customers needs and educating them on safe and healthy tanning practices.
• Problem-Solving: Assisted customers with any issues or concerns, turning potentially negative experiences into positive outcomes, thereby enhancing customer satisfaction and loyalty.
• Managed appointment scheduling and ensured efficient front desk operations.
• Assisted clients with product inquiries and provided information on services offered.
• Scheduled and confirmed appointments.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Scheduled appointments for clients, customers, and other visitors.
• Performed data entry tasks into various computer systems accurately and promptly.