Meca Hodge
Sacramento
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Specialist
Macys Department Store
Sacramento
09.2024 - 09.2025
- Assisted customers with product inquiries and order issues.
- Resolved customer complaints through effective communication and empathy.
- Processed returns and exchanges following store policies and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Packing and Shipping Clerk
Amazon
Sacramento
12.2017 - 08.2024
- Operated packing machinery to prepare items for shipment.
- Inspected incoming and outgoing packages for accuracy and quality.
- Collaborated with team members to streamline packing processes.
- Maintained cleanliness and safety in the shipping area.
- Packed items according to established procedures, using appropriate packing materials such as bubble wrap, peanuts, or tape.
Education
Associate of Science - Business
Sacramento City College
Sacramento, CA 08.2006 - 04.2010
Skills
- Customer relationship management
- Product knowledge
- Complaint resolution
- CRM documentation
- Order processing
- Adaptability to technology
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability and flexibility
Timeline
Customer Support Specialist
Macys Department Store
09.2024 - 09.2025
Packing and Shipping Clerk
Amazon
12.2017 - 08.2024
Associate of Science - Business
Sacramento City College
08.2006 - 04.2010