Summary
Overview
Work History
Education
Skills
Timeline
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Meairah McElrath

San Diego

Summary

Highly diligent professional with a bachelor's degree in Communications. Over 5 years of experience in supervising, telephone customer service, sales, cash handling, and training. Proven track record of delivering exceptional customer care, loyalty, and retention. Skilled at identifying and resolving customer issues in-person, over the phone, and by email. Thrives as a zealous teammate, consistently delivering a positive attitude and experience to customers. Excited to provide a personalized customer experience that generates numerous success stories and testimonies for your company.

Overview

6
6
years of professional experience

Work History

Emerging Store Manager

Walgreens
10.2023 - 03.2025
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Supervised and coordinated the daily activities of retail store associates.
  • Managed the store budget, controlling expenses to ensure financial objectives were met.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Relationship Banker

Bank of America
04.2024 - 08.2024
  • Entered new account information into computers and filed related forms and other documents.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Modified, opened and closed customer accounts.
  • Complied with security procedures and protocols when opening and closing bank vault.
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.

Shift Manager

Walgreens
08.2022 - 10.2023
  • Providing excellent customer management through in-person solutions, inbound calls, and emails
  • These duties include signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
  • Developed and implemented strategies that elevated store’s guest-satisfaction index; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies
  • Trained and mentored new customer service representatives, helping them become successful in their roles
  • Exemplified second-to-none service delivery in all interactions with customers
  • Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
  • Implemented new pricing for special promotions and clearance items, retagged merchandise, and changed signage.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Analyzed sales data to identify trends in customer buying habits.
  • Maintained accurate records of store inventory, including stock levels and price tags.

Customer Service Representative

Walgreens
08.2019 - 08.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Sun Devil Liquor
06.2019 - 02.2020
  • Memorized entire line of company products and services, including prices and special discounts
  • Accurate and efficient handling of sales transactions, inventory, and customer service
  • Remained courteous and calm, even during the fast-paced environment of peak season

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
04.2023

Bartending

Gaslamp Bartending School
San Diego
03.2025

Skills

  • Emotional Intelligence
  • Time Management
  • Flexibility and Adaptability
  • Active Learning
  • Complex Problem-Solving
  • Operational budgeting
  • Store merchandising
  • Cash-handling procedures
  • POS system
  • Financial advising
  • Training and mentoring
  • Cash management
  • Inventory control
  • Employee scheduling
  • Relationship building and management

Timeline

Relationship Banker

Bank of America
04.2024 - 08.2024

Emerging Store Manager

Walgreens
10.2023 - 03.2025

Shift Manager

Walgreens
08.2022 - 10.2023

Customer Service Representative

Walgreens
08.2019 - 08.2020

Cashier

Sun Devil Liquor
06.2019 - 02.2020

Bachelor of Science - Communications

Arizona State University

Bartending

Gaslamp Bartending School

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Meairah McElrath