Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Certification
Timeline
Hi, I’m

Meaghan Walker

London,ON

Summary

Driven professional with a diverse background, including impactful roles at Tim Hortons and KindredHomeCare. Excelled in customer service and Microsoft Office, enhancing client satisfaction and operational efficiency. Demonstrated exceptional interpersonal communication and problem-solving skills, contributing to a significant improvement in team dynamics and client outcomes.

Overview

2025
years of professional experience

Work History

Tim Hortons

Baker and Cashier

Job overview

  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Security Concepts

Insurance Agent
05.2012 - Current

Job overview

  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

CornerRockArt

Addictions Counselor
12.2017 - 08.2024

Job overview

  • Reduced relapse rates by implementing evidence-based counseling techniques and personalized treatment plans.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing clients'' physical, mental, and emotional health.
  • Developed strong therapeutic alliances with each client which contributed towards better engagement in the treatment process.
  • Enhanced professional knowledge by attending regular trainings on emerging trends in addiction counseling techniques.
  • Conducted thorough assessments, gathering information on clients'' substance use history, mental health status, and psychosocial factors influencing their addiction.
  • Utilized motivational interviewing techniques when working with resistant clients which led to increased commitment in treatment.
  • Provided crisis intervention services to clients experiencing acute distress or suicidal ideation, ensuring their safety and referring them to appropriate resources.
  • Enhanced group therapy dynamics by fostering a safe and supportive environment for sharing experiences.
  • Contributed to program development by analyzing client outcomes data and recommending improvements based on best practices.
  • Established rapport with diverse clientele through cultural competence training sessions attended regularly.
  • Assisted clients in identifying triggers and developing effective coping strategies to maintain sobriety.
  • Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
  • Educated families on the impact of addiction and how to support their loved ones in recovery, strengthening relationships and promoting healing.
  • Supported clients in building a strong recovery network, including connecting them to 12-step meetings and other peer support groups.
  • Increased client engagement in treatment with creative interventions, such as art therapy and mindfulness practices.
  • Maintained up-to-date documentation of client progress notes, treatment plans, and discharge summaries in accordance with regulatory requirements.
  • Facilitated life skills workshops, empowering clients to manage stressors effectively and make healthier choices in daily living.
  • Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
  • Assessed and treated patients through Type addictions, making referrals for comorbid conditions.
  • Developed patient care plans and documented progress toward goals.
  • Developed individual treatment goals based on history and diagnosis.
  • Facilitated group and individual therapy in outpatient setting.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
  • Improved client satisfaction through empathetic listening and tailored support for individual needs.
  • Led community outreach events to raise awareness about addiction prevention resources available within the local area.

Mosaic Sales Solutions

Labatt Ambassador
02.2014 - 08.2015

Job overview

  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
  • Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

KindredHomeCare

Home Health Aide
06.2009 - 10.2011

Job overview

  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Education

Harvard Ed X
Online

from Building Personal Resilience: Managing Anxiety

Harvard
Edx Online

Diploma from Exercising Leadership: Foundational Principles

Everest Community College
London, ON

First Aid And Cpr from Addictions

Saint John Community College
Saint John, NB

Suicide Crisis Intervention from Mental Health
10.2012

Saint John High School
Saint John, NB

Everest Community College
London, ON

Addictions And Community Service Diploma from Mental Health And Addictions
06.2012

Saint John Community College
Saint John, NB

High-school Equivalency from G.e.d
04.2009

Skills

  • Team Player
  • Customer Service
  • Active listener
  • Food safety and sanitation
  • Cleanliness standards
  • Adaptive and creative
  • Opening and closing duties
  • Reliable and Responsible
  • Team Cooperation
  • Attention to Detail
  • Multitasking
  • Clear Communication
  • Organizational Skills
  • Critical Thinking
  • Active Learning
  • Time Management
  • Multitasking Abilities
  • Decision-Making
  • Task Prioritization
  • Active Listening
  • Analytical Thinking
  • Team building
  • Relationship Building
  • Microsoft Office
  • Problem-Solving
  • Interpersonal Communication
  • Performance monitoring
  • Written Communication
  • Type or edit your skills here

Languages

English
Full Professional

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leave

Certification

  • Ethics and Compliance Certification – Ethical Compliance Training Programs.
  • Associate in Risk Management (ARM) - The Institutes.
  • CPR/AED Certification
  • [State] Driver's License
  • First Aid Certification
  • [Name of Certification] [Issuing Organization] [Year Month]

Timeline

Addictions Counselor

CornerRockArt
12.2017 - 08.2024

Labatt Ambassador

Mosaic Sales Solutions
02.2014 - 08.2015

Insurance Agent

Security Concepts
05.2012 - Current

Home Health Aide

KindredHomeCare
06.2009 - 10.2011

Baker and Cashier

Tim Hortons

Harvard Ed X

from Building Personal Resilience: Managing Anxiety

Harvard

Diploma from Exercising Leadership: Foundational Principles

Everest Community College

First Aid And Cpr from Addictions

Saint John Community College

Suicide Crisis Intervention from Mental Health

Saint John High School

Everest Community College

Addictions And Community Service Diploma from Mental Health And Addictions

Saint John Community College

High-school Equivalency from G.e.d

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Meaghan Walker