Meaghan Walker
Sault Ste. Marie,ON
Summary
Highly motivated individual with experience in customer service and sales. Skilled in building customer/retailer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
OLG
Sault Ste Marie, ON
01.2022 - Current
- Maintained up to date knowledge of available products to best serve retailers
- Product management for 50+ retailers per day
- Investigated and resolved retailers product issues/concerns
- Queue management
Operations Manager, Customer Experience
CX Solutions
Sault Ste Marie, ON
02.2020 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Care Representative
Agero
Sault Ste. Marie, ON
09.2013 - 02.2020
- Responded to customer needs through competent customer service and prompt problem solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on point solutions.
- Investigated, reviewed and provided full summaries of customer complaints back to client base.
- Handled billing inquiries for client base
Mail Processing Clerk
Department Of National Defence
Ottawa, ON
01.2012 - 12.2012
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
Bookkeeping Clerk
Maple Haven Retirement Residence
Belleville, ON
06.2008 - 06.2009
- Processed payments and documents such as invoices, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
Education
Diploma - Business Administration
Algonquin College
Ottawa, ONSkills
- Retailer Relationship Management
- Order Management
- Data Entry
- Customer Service and Assistance
- Proficient in Microsoft Office
- Product and Service Sales
- Database Management
- Time Management
- Investigative Procedures
Languages
English
Full Professional
Timeline
Inside Sales Representative
OLG
01.2022 - Current
Operations Manager, Customer Experience
CX Solutions
02.2020 - 12.2021
Customer Care Representative
Agero
09.2013 - 02.2020
Mail Processing Clerk
Department Of National Defence
01.2012 - 12.2012
Bookkeeping Clerk
Maple Haven Retirement Residence
06.2008 - 06.2009
Diploma - Business Administration
Algonquin College