Meaghan Walker
Sault Ste. Marie,ON
Summary
Highly motivated individual with experience in customer service and sales. Skilled in building customer/retailer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
OLG
01.2022 - Current
- Maintained up to date knowledge of available products to best serve retailers
- Product management for 50+ retailers per day
- Investigated and resolved retailers product issues/concerns
- Queue management
Operations Manager, Customer Experience
CX Solutions
02.2020 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Care Representative
Agero
09.2013 - 02.2020
- Responded to customer needs through competent customer service and prompt problem solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on point solutions.
- Investigated, reviewed and provided full summaries of customer complaints back to client base.
- Handled billing inquiries for client base
Mail Processing Clerk
Department Of National Defence
01.2012 - 12.2012
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
Bookkeeping Clerk
Maple Haven Retirement Residence
06.2008 - 06.2009
- Processed payments and documents such as invoices, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
Education
Diploma - Business Administration
Algonquin College
Ottawa, ONSkills
- Retailer Relationship Management
- Order Management
- Data Entry
- Customer Service and Assistance
- Proficient in Microsoft Office
- Product and Service Sales
- Database Management
- Time Management
- Investigative Procedures
Languages
English
Full Professional
Timeline
Inside Sales Representative
OLG
01.2022 - Current
Operations Manager, Customer Experience
CX Solutions
02.2020 - 12.2021
Customer Care Representative
Agero
09.2013 - 02.2020
Mail Processing Clerk
Department Of National Defence
01.2012 - 12.2012
Bookkeeping Clerk
Maple Haven Retirement Residence
06.2008 - 06.2009
Diploma - Business Administration
Algonquin College
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