MEAGHAN SULLIVAN KLIE
Etobicoke,ON
Summary
Hospitality and Tourism Management professional with a Bachelor of Commerce degree. Over a decade of experience delivering exceptional family-focused experiences in the leisure industry. Skilled in managing difficult customer situations in high-pressure settings. Reliable team player and leader in professional and academic environments. Focus on customer relations and innovative problem-solving. Goal-driven, enthusiastic, patient, and dependable approach to finding creative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Jurassic Newpark
11.2024 - 07.2025
- Oversaw daily park operations, ensuring seamless coordination with hotel partner.
- Coordinated large group bookings and school tours, ensuring exceptional guest experiences for diverse groups.
- Oversaw staff scheduling to meet daily quotas and park capacity forecasts, ensured training was completed for all new staff, approved holiday requests, and coordinated with accounts team to achieve monthly targets
Duty Adventure Manager
Wildlands
07.2023 - 10.2024
- Managed day to day operation of the Adventure Park, keeping the capacity plan up to date and ensuring all activities were staffed with instructors who were qualified to handle a particular activity
- Trained staff on SOPs and updated instructors on changing safety regulations so the park met all safety and training regulations
- Handled guest concerns regarding their experience at the park, finding solutions that satisfied both the guest and the staff
Member Service Consultant
CAA
06.2019 - 06.2023
- Advised clients of their membership’s benefits, and recommended the best product type to suit their needs and budget, adviser
- Insured that all legal requirements were fulfilled and that clients properly understood the insurance product
- Organized merchandise to enhance sales and leverage promotional events
- Solved and mitigated issues around the store and from clients
Tour Guide
The Haunted Walk Toronto
06.2019 - 02.2023
- Ensured the safety of groups from 2-25 on a 90-minute tour through downtown Toronto
- Set the atmosphere for a spooky experience while telling stories about the different locations in the downtown core
- Advised guest of key locations, things to see, do, and experience while visiting Toronto and the surrounding area
Customer Service Representative
DAVIDsTEA
01.2015 - 01.2018
- Educate, inform and enhance customer knowledge and experience through sampling, personal and interactive demonstrations of the products and efficient service that is highly personalized in a high-volume environment
- Work efficiently with team members in all stations of the store to deliver a smooth customer service experience
- Maintain high cleanliness and organization standards of the store while also maintaining merchandise stock
Host at Be Our Guest Restaurant
Disney World Parks and Resorts
05.2016 - 09.2016
- Excelled at customer relations and information coordination
- Advanced administrative planning and follow through, as well as a customer/management problem solver and go between
- Ensured quality control and planned customer flow efficiency and expectation
Education
BBA - Hospitality and Tourism Management
Humber College
01.2018
Skills
- Customer Relations
- Social Media
- Management
- Public Speaking
- Word, PPT, Excel
- Emergency management and First Aid
- Training and mentoring
- Staff management
- Goal oriented
- Operations management
Languages
English
Certification
First Aid
Timeline
Supervisor
Jurassic Newpark
11.2024 - 07.2025
Duty Adventure Manager
Wildlands
07.2023 - 10.2024
Member Service Consultant
CAA
06.2019 - 06.2023
Tour Guide
The Haunted Walk Toronto
06.2019 - 02.2023
Host at Be Our Guest Restaurant
Disney World Parks and Resorts
05.2016 - 09.2016
Customer Service Representative
DAVIDsTEA
01.2015 - 01.2018
BBA - Hospitality and Tourism Management
Humber College
Similar Profiles
Jason StuartJason Stuart
Technical Sales at Newpark Drilling FluidsTechnical Sales at Newpark Drilling Fluids
Erin LygaErin Lyga
Materials Coordinator Sr. at Newpark Drilling FluidsMaterials Coordinator Sr. at Newpark Drilling Fluids
Eirc WhiteEirc White
North Regional Safety Manager at Newpark Mats and Integrated ServicesNorth Regional Safety Manager at Newpark Mats and Integrated Services
Muna OmerMuna Omer
Warehouse Assistant at Fiera Foods CompanyWarehouse Assistant at Fiera Foods Company
Nivethika Johnson JeevaraNivethika Johnson Jeevara
Youth Committee Member & Choir at St. Andrew's Roman Catholic ChurchYouth Committee Member & Choir at St. Andrew's Roman Catholic Church