Meaghan Monette
Hamilton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Supervisor
Rooms & Spaces
05.2023 - 10.2023
- Responsibilities included overseeing the successful setup and opening of a new store, ensuring all processes were in alignment with company s
- Merchandising various departments to create a visually appealing and organized shopping experience, as well as designing and implementing eye-catching visual displays to drive customer engagement and sales
- A strong focus on delivering exceptional customer service, including addressing customer inquiries, resolving issues promptly, and fostering a welcoming environment that enhances the overall shopping experience and moral of the store
Customer Service Manager
Bed Bath & Beyond
04.2019 - 04.2023
- Developed and implemented comprehensive training programs to enhance associates' performance by focusing on key sales strategies and customer service excellence
- Provided ongoing mentorship to team members, offering personalized guidance to improve their skills, achieve individual goals, and foster a collaborative work environment
- Proactively addressed customer complaints by thoroughly investigating issues, offering tailored solutions, and ensuring a positive resolution
- Consistently prioritized customer satisfaction and loyalty by building trust, maintaining professionalism, and reinforcing a customer-first approach
Customer Service Representative
Aarons Sales and Leasing
12.2014 - 02.2019
- Responsible for driving daily sales of furniture, major appliances and electronics by assisting customers in store, writing lease agreements, telephone and email sales and event marketing
- Responsible for merchandising of and maintaining appearance of showroom floor, following corporate standards
- Daily tasks include administrative duties such as answering phones, filing and taking customer payments
Sales Manager
Sears Canada
02.2014 - 12.2014
- Managed five departments, leading teams to deliver exceptional customer service
- Oversaw scheduling, payroll, and daily operations while coaching associates to improve performance and meet corporate goals
Merchandise Presentation Lead
Sears Canada
10.2012 - 12.2013
- Directed a team of14 associates to execute corporate merchandising initiatives, maintain sales floor standards, and plan seasonal setups
- Collaborated with leadership to optimize store layouts and drive sales
Gift Registry Lead
Sears Canada
11.2011 - 10.2012
- Maintained a clientele base of over100 registrants, providing personalized support and recruiting new accounts through national events
- Drove department growth by exceeding customer engagement goals
Sales Associate, Home Décor
Sears Canada
04.2011 - 11.2011
- Delivered exceptional customer service, maintained visual merchandising standards, and processed transactions efficiently
- Assisted customers in finding tailored product solutions to enhance their shopping experience
Gift Registry Associate
Sears Canada
04.2010 - 04.2011
- Responsible for maintaining clientele business of over100 registrants
- Daily calls to clientele, booking follow up appointments
- Attended National Gift Registry events and recruited new accounts
- Organized in store events for preferred clientele
Administrative Assistant
Sears Canada
11.2008 - 04.2010
- Responsible for administrative duties such as, answering phones, filing and printing daily reports, recording daily sales, making announcements, closing cash office at night
Education
Degree - Travel and Tourism
Syms Travel School
01.2004
OSSD - undefined
Aldershot High School
01.2001
Skills
- Payroll processing
- Employee development
- Problem-solving
- Multitasking Abilities
- Time management
- Adaptability and flexibility
- Reliability
- Team leadership
- Goal setting
- Problem-solving abilities
- B2C Sales
- Handling Escalations
- Hiring
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- First Aid
Timeline
Supervisor
Rooms & Spaces
05.2023 - 10.2023
Customer Service Manager
Bed Bath & Beyond
04.2019 - 04.2023
Customer Service Representative
Aarons Sales and Leasing
12.2014 - 02.2019
Sales Manager
Sears Canada
02.2014 - 12.2014
Merchandise Presentation Lead
Sears Canada
10.2012 - 12.2013
Gift Registry Lead
Sears Canada
11.2011 - 10.2012
Sales Associate, Home Décor
Sears Canada
04.2011 - 11.2011
Gift Registry Associate
Sears Canada
04.2010 - 04.2011
Administrative Assistant
Sears Canada
11.2008 - 04.2010
OSSD - undefined
Aldershot High School
Degree - Travel and Tourism
Syms Travel School
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