Meaghan MacMath
Nanaimo,BC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
17
17
years of professional experience
Work History
Sales and Training Development
CruisePlus Travel & Tours
12.2021 - Current
- Responsible for on-boarding new hires.
- Coordinated training and developing staff skills, continuing education training, customer service and sales tactics with new and long term staff.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Enhanced staff productivity by assisting with daily tasks and providing ongoing support.
- Assisted in planning and execution of company events, resulting in increased employee engagement and satisfaction.
Marketing Assistant/Administration Lead
CruisePlus Travel & Tours
06.2015 - Current
- Enhanced customer engagement with development of compelling content for email newsletters and blog posts.
- Streamlined marketing processes, optimizing efficiency through use of project management tools and software.
- Boosted sales performance by assisting in creation of persuasive marketing materials such as brochures and product sheets and excel documents.
- Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.
- Maintained schedules, switchboard and phone system operations, office supply maintenance, management and ordering.
Contractor - Pandemic Response
Procom
10.2020 - 05.2021
- Educated individuals on proper health practices during pandemic, promoting community well being.
- Engaged in calls from public in various health regions, screening and booking Covid-19 tests at their nearest testing centre.
- Assisting public in setting up and booking various lab appointments at their local medical laboratory location.
- Facilitated health regions in qualifying and booking Covid-19 immunization appointments.
- Participated in regular team meetings to discuss updates on best practices within field of pandemic screening services.
- Contributed to positive work environment through effective teamwork and open communication with colleagues across departments.
- Demonstrated flexibility in adapting to changing schedules or protocols as needed to maintain optimal service standards during challenging circumstances.
Travel Advisor
CruisePlus Travel & Tours
11.2011 - 06.2015
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined booking processes for increased efficiency and reduced errors.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Maintained detailed records of client interactions, bookings, and payments for easy reference.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
Warehouse Employee/Sales Associate
Nova Beauty
04.2010 - 11.2011
- Improved warehouse efficiency by optimizing storage layouts and implementing proper inventory management techniques.
- Ensured timely order fulfillment for customers by maintaining accurate stock levels and efficient picking processes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Technical Support
NCO Group
12.2009 - 03.2010
- Provided expert customer service and technical support to clients.
- Developed professional relationships over phone.
- Assisted in troubleshooting customers cellular device issues.
- Maintained high quality scores for knowledge, resolution and concern
- Navigated computer programs efficiently and productively.
Personal Assistant
Sotheby's International
01.2008 - 06.2009
- Enhanced Realtor's productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Coordinated and scheduled home showing appointments.
- Attended open house events and functions.
- Managed client files for several real estate listings.
- Developed professional relationships with Realtors and home buyers/sellers.
- Streamlined communication for better efficiency between executive and team members by acting as liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Streamlined communication for better efficiency between executive and team members by acting as liaison.
Head Sales Associate
My Undies
09.2007 - 06.2009
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided consistent, positive customer experience through attentive service and expert product knowledge.
- Maintained clean, organized store environment that facilitated easy navigation for customers while promoting inviting shopping experience.
- Handled cash register operations and customer transactions to process payments.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
No Degree - Applied Business Technology
VIU
NanaimoNo Degree - Bachelor of Arts
VIU
Nanaimo, BCHigh School Diploma -
Wellington Secondary School
Nanaimo, BC06.2002
Skills
- Creative and Resourceful
- Outstanding communication skills
- Interpersonal and Social Skills
- Multitasking and Organization
- Presentations
- Microsoft Office Suite
- Recordkeeping
- Administrative Support
- Meeting Coordination
- Telephone Etiquette
- Quality Control
- Problem-Solving
- Database Management
Languages
English
Native or Bilingual
Timeline
Sales and Training Development
CruisePlus Travel & Tours
12.2021 - Current
Contractor - Pandemic Response
Procom
10.2020 - 05.2021
Marketing Assistant/Administration Lead
CruisePlus Travel & Tours
06.2015 - Current
Travel Advisor
CruisePlus Travel & Tours
11.2011 - 06.2015
Warehouse Employee/Sales Associate
Nova Beauty
04.2010 - 11.2011
Technical Support
NCO Group
12.2009 - 03.2010
Personal Assistant
Sotheby's International
01.2008 - 06.2009
Head Sales Associate
My Undies
09.2007 - 06.2009
No Degree - Applied Business Technology
VIU
No Degree - Bachelor of Arts
VIU
High School Diploma -
Wellington Secondary School