Meaghan Hudson
Whitby,Canada
Summary
Healthcare professional with extensive experience at Lakeridge Health, specializing in patient assessment and electronic health records management. Demonstrated success in enhancing team collaboration and improving patient care outcomes. Expertise in conflict resolution and strict adherence to HIPAA compliance, ensuring optimal health and safety standards in clinical environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Extern
Lakeridge Health
Oshawa, Ontario
01.2022 - Current
- Assessed changes in health condition or behaviors exhibited by patients during their stay at the facility.
- Provided direct patient care under supervision of nursing staff.
- Collected specimens for laboratory testing according to established protocols.
- Attended lectures given by physicians regarding new developments in medicine.
- Observed medical procedures and surgeries to gain experience in a clinical setting.
- Assisted with inventory control and ordering of supplies needed by clinical staff.
- Demonstrated proficiency with various computer software programs related to medical record keeping.
- Communicated effectively with patients, family members, nurses, doctors, and other healthcare professionals.
- Participated in continuing education opportunities to stay current on best practices in nursing care delivery.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Adhered to safety regulations when handling hazardous materials found within the clinic environment.
- Developed an understanding of HIPAA regulations and laws pertaining to patient privacy rights.
- Completed client assessments, client treatment plans, quarterly updates, and discharge reports accurately to boost operational efficiency.
- Advised patients on diet, activity, hygiene, and disease prevention.
- Educated patients about conditions, treatment options and healthy choices in order to improve overall wellbeing.
Supervisor
Tim Hortons
Oshawa
10.2017 - 12.2021
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed strategies to improve team performance and productivity.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Created new strategies for improving customer service standards within the organization.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Customer Care Ambassador
Minacs
Oshawa
08.2014 - 01.2016
- Assisted customers with inquiries, complaints and feedback via phone, email, and chat.
- Handled escalated calls from dissatisfied clients in an efficient manner.
- Maintained strict confidentiality regarding all client information shared with the company.
- Offered personalized recommendations based on individual needs of each customer.
- Developed customer profiles in order to provide tailored services to customers.
Personal Support Worker
Community Living
Oshawa/ Clarington
09.2010 - 10.2012
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Transported clients to medical appointments or other destinations as needed.
Education
Protection, Security and Investigation Diploma - Security Guard, Provincial Offences & Evidence, Gender & Sexuality, Youth & Diversity, Addictions & Mental Health and Principle of Ethical Reasoning
Durham College
Oshawa, Ontario04.2018
Some College (No Degree) - Nursing
Durham College
Oshawa, OntarioSkills
- Conflict resolution
- Patient assessment
- Specimen collection
- Electronic health records management
- Medical procedures observation
- Inventory control
- Communication skills
- Health compliance
- Team collaboration
- Critical thinking
- Safety protocols
- Patient care
- Therapeutic techniques
- Mental health awareness
- Healthcare ethics
- Oral and written communication
- Pressure management
- Attention to detail
- Time management
- Mental health experience
- Computer proficiency
- Microsoft Office proficiency
- Cultural competency
- Vital signs monitoring
- HIPAA compliance
- Clinical documentation
Volunteer Experience
- Royal Canadian Legion, 06/01/09, 01/01/10, Oshawa, Ontario, Assisted ladies auxiliary in the kitchen with catering events, Accompanied veterans in various events and benefits, Worked as a team member during clean up after events held
- Community Living, 09/01/10, 10/01/12, Oshawa/Clarington, Ontario, Provided assistance to a legally blind adolescent while he conducted his volunteer duties at the YMCA, Oshawa., Worked as a Personal Aid and Support Worker, talking through conflicts and challenges faced through the frustrations he experienced
Certificates And Licenses
- Ontario Security Guard License, 04/10/18, Oshawa, Ontario
- Ontario Driver’s License, G-Class, Clean Driver’s Abstract, 06/01/09
- Standard First Aid & CPR C with AED, 11/05/17, Oshawa, Ontario
- Applied Suicide Intervention Skills Training, 02/11/18, Oshawa, Ontario
- Mental Health First Aid – Basic, 02/25/18, Oshawa, Ontario
Certification
- First Aid CPR/AED Level C- Expires 2028-04-02
- Mental Health First Aid- Current
Timeline
Clinical Extern
Lakeridge Health
01.2022 - Current
Supervisor
Tim Hortons
10.2017 - 12.2021
Customer Care Ambassador
Minacs
08.2014 - 01.2016
Personal Support Worker
Community Living
09.2010 - 10.2012
Protection, Security and Investigation Diploma - Security Guard, Provincial Offences & Evidence, Gender & Sexuality, Youth & Diversity, Addictions & Mental Health and Principle of Ethical Reasoning
Durham College
Some College (No Degree) - Nursing
Durham College
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