MEAGHAN CARROLL
Oakland,CA
Summary
Sales Associate with extensive customer service and sales experience. Relationship builder with track record of driving increased revenue, improving buying experience and elevating company profile. Consistently recognized for excellence in customer service. Experience in training sales/customer service, product merchandising, and POS systems.
Overview
9
9
years of professional experience
Work History
Retail Associate
Eileen Fisher
12.2023 - 06.2024
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted with merchandising and monthly visuals/floorsets.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Experienced in store opening and closing procedures.
- Used clienteling practices (writing thank you notes, inviting customers to private shopping events) to build relationships.
- Proficient with POS to process sales, returns, online orders.
Store Manager
Evereve
04.2023 - 12.2023
- Managed 26 store employees in fast-paced, high volume store through proactive communication and positive coaching.
- Monthly store sales average $300K
- Recruited, hired, and trained new team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw Visuals Team in-store.
- Approved regular payroll submissions for employees.
- Coached Stylists in product focuses, sales incentives, and selling techniques, increasing customer satisfaction ratings.
- Scheduled employees for shifts using When I Work software.
- Resolved customer issues when needed, to assist employees and maintain excellent customer service.
- Put procedures in place to train Stylists to increase clienteling practices, i.e., sending thank you notes, booking style appointments, reaching out to top customers for in-store events and style socials.
Retail Associate
Eileen Fisher
11.2015 - 04.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted with merchandising and monthly visual floor sets.
- Experience opening and closing store.
- Assisted with in-store events, i.e. VIP Parties, ZOOM Fashion Shows (during COVID).
Education
Bachelor of Arts - Political Science
Florida Atlantic University
Boca RatonTimeline
Retail Associate
Eileen Fisher
12.2023 - 06.2024
Store Manager
Evereve
04.2023 - 12.2023
Retail Associate
Eileen Fisher
11.2015 - 04.2023
Bachelor of Arts - Political Science
Florida Atlantic University
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