Meagan Thayne
Fair Oaks
Summary
Analytical IT professional with extensive experience in data analysis and vendor relationship management. Demonstrated ability to execute thorough audits, optimize telecom expenditures, and effectively communicate with stakeholders to drive improvements and enhance service delivery. Over 20 years of diverse healthcare experience.
Overview
19
19
years of professional experience
Work History
IT Analyst Voice & Data Network
CommonSpirit Health
Phoenix
01.2023 - Current
- Execute thorough account audits, analyze trends and variances, establish strategic thresholds, monitor contract rates, initiate disputes, and effectively track credits for telecom expenditure exceeding $90 million annually.
- Complete site reviews to discover legacy voice and data services needing to be disconnected or upgraded for ideal rate optimization. Target grandfathered services such as PBX Trunk Lines, POTs, Centrex, T1, MPLS, Copper, and Sonet Rings. Manage projects and do provisioning as needed.
- Manage inventory and process MACD orders. Complete porting projects including SIP, Zoom, BVoIP, PIAB, pilot programs. Process ServiceNow requests to completion. Identify and help implement new processes when needed. Maintain superb vendor relationships.
Employee Central HR
CommonSpirit Health
Phoenix
01.2022 - 01.2023
- Worked successfully with staff nationally addressing service issues, payroll discrepancies, knowledge bases, benefits, timekeeping, job transfers, complaints, and application troubleshooting.
- Fast-paced remote environment, multitasking between online chat, inbound calls, and emails. Prioritization was key while meeting compliance for the organization.
- Analyzed employees' time stamps for pay banks, taxes, and payroll discrepancies to provide solutions for reimbursement as needed. Worked through hardships to ensure our staff was satisfied.
Senior Program Assistant - Analyst
CommonSpirit Health - Mercy San Juan Trauma
Carmichael
05.2020 - 01.2022
- Analyzed patient demographics and medical coding submission for Medi-Cal reimbursement. Exported data reports to identify discrepancies for correction per company and state compliance.
- This Mental Health ER offload pilot program was on a Disciplinary Action plan with the state due to problematic records. Due to deep analysis and troubleshooting, I was able to recoup 2 million dollars from Medi-Cal to get our unit in good standing.
Lead ER Unit Assistant
CommonSpirit Health - Mercy San Juan Hospital
Carmichael
01.2007 - 05.2020
- Worked closely with physicians and ancillary staff to provide excellent patient care. Tracked engagements using call logs along with patient transfers maintaining a great relationship with our EMS transport vendors. Audited EMS reports to ensure compliance. Monitored our spend and rate changes.
- Managed inventory needed monitoring rates and supply demands. Also completed stocking supplies.
- Arranged provider schedules, created memos for team transparency, onboarded incoming staff, POC for collaborative practice meetings with other departments to enhance patient visit times.
Education
Associate of Science -
American River College
Sacramento, CA12-2019
High School Diploma -
Foothill High School
Redding, CA06-1999
Skills
- Inventory management
- Vendor relationship management
- Project management
- Expense auditing
- Proficient in Microsoft Office/Google Sheets
- IT service management
- Contract compliance
- Data analysis
- Telecom provisioning
- Cost reduction
Accomplishments
Act of Humankindness Award - 2019
Timeline
IT Analyst Voice & Data Network
CommonSpirit Health
01.2023 - Current
Employee Central HR
CommonSpirit Health
01.2022 - 01.2023
Senior Program Assistant - Analyst
CommonSpirit Health - Mercy San Juan Trauma
05.2020 - 01.2022
Lead ER Unit Assistant
CommonSpirit Health - Mercy San Juan Hospital
01.2007 - 05.2020
Associate of Science -
American River College
High School Diploma -
Foothill High School