Meagan Lajoie
11802 Rue General-Girard
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Forward-thinking, hard working, dedicated and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care.
Overview
8
8
years of professional experience
Work History
Technical Support Agent
Telus Mobility
10.2022 - 12.2022
- Attended full time training
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
Customer Service Representative
Bell Mobility
05.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Left position due to pregnancy
Dental Secretary
Centre Dentaire Boulevard des Galeries D'Anjou
02.2021 - 06.2021
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
Medical Assistant
Clinique MD Sante
05.2019 - 02.2021
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Event Security Guard
Fortas Security
06.2015 - 08.2018
- Warned persons of rule infractions or violations and evicted violators from premises.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.
- Responded to medical emergencies before paramedic and law enforcement arrival.
Receptionist
Campea Sports
07.2015 - 08.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Manager, Horse Trainer
Sunny Stables Trail Guide & Boarding
03.2016 - 08.2016
- Monitored horses' health and temperament for signs of injury and illness.
- Trained and rode horses across wide age range and exhibited excellent horse handling skills.
- Prepared horses for travel.
- Followed exercise training programs laid out by horse trainer and walked, galloped and trotted horses regularly.
- Monitored staff performance and addressed issues.
Cashier Team Lead
Wendy's Canada
03.2015 - 03.2016
- Processed payments promptly for customers to exceed productivity standards.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
High School Diploma -
Evangeline High School
Montreal, Quebec06.2015
Skills
- Phone and Email Etiquette
- Knowledge of Dental Terminology
- Verbal and Written Communication
- Patient Scheduling
- Problem-Solving
- Time Management
- Customer Service
Timeline
Technical Support Agent
Telus Mobility
10.2022 - 12.2022
Customer Service Representative
Bell Mobility
05.2021 - 08.2021
Dental Secretary
Centre Dentaire Boulevard des Galeries D'Anjou
02.2021 - 06.2021
Medical Assistant
Clinique MD Sante
05.2019 - 02.2021
Manager, Horse Trainer
Sunny Stables Trail Guide & Boarding
03.2016 - 08.2016
Receptionist
Campea Sports
07.2015 - 08.2017
Event Security Guard
Fortas Security
06.2015 - 08.2018
Cashier Team Lead
Wendy's Canada
03.2015 - 03.2016
High School Diploma -
Evangeline High School
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