Dedicated and empathetic professional transitioning into education, equipped with extensive experience in supporting individuals within dynamic, service-focused environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
The Quarry Golf Club
Edmonton, Alberta
04.2019 - Current
Supervised front-of-house operations to ensure smooth guest experiences.
Oversaw employee recruiting, hiring, performance management and discipline.
Coordinated staff schedules to maintain optimal service levels.
Managed inventory of supplies and equipment.
Resolved guest inquiries and complaints with professionalism and efficiency.
Assigned work tasks and activities, prepared schedules and managed staffing.
Patient Care Coordinator
Active Physio Works
Fort Saskatchewan, Alberta
02.2022 - 09.2023
Coordinated patient appointments and managed scheduling for optimal clinic flow.
Facilitated patient intake processes and verified insurance information efficiently.
Maintained confidential patient records, and ensured accurate documentation in electronic systems.
Assisted healthcare providers with administrative tasks and patient inquiries.
Senior Camp Counselor
Camp Nakamun
Busby, Alberta
07.2017 - 08.2018
Collaborated with staff to plan themed events and special activities for campers.
Trained and mentored junior counselors in safety protocols and camper engagement.
Facilitated conflict resolution among campers, promoting a supportive environment.
Monitored camper well-being, addressing concerns promptly to ensure a positive experience.