Meagan Armstrong

I am a determined, motivated, and goal-oriented individual who thrives on solving problems. As a fun and inclusive leader, I take pride in guiding and inspiring my team. Passionate about people, community, and visual merchandising, I lead with integrity, curiosity, and a sense of enjoyment. I’m a true team player who values and celebrates differences, creating an environment where everyone feels included. Generous with my time and knowledge, I aim to inspire and empower others, helping them live a life they love while supporting their growth and success.

Assistant Manager Guest Experience

• Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns, including offboarding when necessary.
• Provide direct feedback, coaching, mentoring, and continuous development check-ins to support consistent and equitable ongoing learning and development for team members.
• Monitored and compared the performance of our fitting room score and other relevant metrics against goals to assess and close gaps in guest experience.
• Helped organize community lead initiatives in the Toronto region.
• Assisted in the hiring process of a community specialist for lululemon Bloor St.

Guest Experience Lead/Key Leader 

• Creating and fostering an inclusive environment for our team, ensuring a supportive, productive, fun experience for all team members. Resulting in engagement score of 76%.
• Supporting our assistant manager of guest experience in hiring, people conversations and people development. Responsible for leading group interviews and shadow shifts.
• Take part in leading the team staff meetings, delivering monthly content and team building activities.,
• Leading the floor through guest experience while assessing the level of guest connection and technical product education all while supporting team members to address gaps through feedback and coaching.
• Co-create strategy in partnership with my leadership team to drive guest experience. Most notably we achieved our 5 years sales performa within our first full fiscal year open.
• Helped in maintaining product presentation and visual merchandising by partnering with our visual merchandising specialist and product operations lead making sure restock, destock, or minor visual merchandising changes are accomplished.

Team Lead, Visual Merchandising

• Leveraging the VM forum and leading the team through weekly flips, product launches, Q4 strategy and execution.
• Responsible for leveraging the VM forum, quarterly and monthly guides to bring company VM vision to life.
• Led the VM team through weekly flips, coaching and developing in the moment.

Team Lead, Roots

• Took part in assisting store manager with hiring.
• Worked to create an inclusive, consistent experience and connection for every guest.
• Enrolled new employees in trainings, such as product training, cash training, and guest experience.

Cash Specialist, Under Armour

• Assisted in new store opening.
• Enrolled and trained as a cash specialist.
• Assisted in training new hires along, leading game days on cash.
• Helped reach daily sales goal and work towards our store's set plan.