Experienced with child and youth development, focusing on fostering supportive environments and addressing unique needs. Utilizes collaborative teamwork to achieve positive outcomes for children and youth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Hermie's Dinner
08.2019 - 09.2020
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Customer Service Cashier
McDonald's Fast Food Restaurant
06.2020 - Current
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Developed and managed relationships with customers to increase customer loyalty.
Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Implemented customer feedback system, leading to actionable insights for store improvement.
Child and Youth Worker
Huronia Centennial Elementry School
09.2022 - 04.2023
Fostered a positive classroom environment that encouraged student participation and engagement.
Collaborated with teachers and staff to create and maintain a structured and supportive classroom routine.
Assisted students with academic tasks, providing individualized support to enhance their learning.
Provided key emotional support to special needs youth.
Created safe and inclusive environment, promoting positive interactions among children.
Child and Youth Worker
Kushions INC
01.2025 - Current
Ensured child safety through diligent supervision and adherence to established protocols.
Improved communication skills by engaging children in age-appropriate conversations and active listening.
Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
Monitored and documented each child’s progress and communicating effectively with caregivers.
Monitored children's activities to verify safety and wellbeing.
Provided support and guidance to children in conflict resolution.
Provided individualized support and care, ensuring each child’s unique needs were met.
Fostered positive relationships with the children through active listening and empathy.