Madhbh Costello

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Liaised between clients and vendors and maintained effective lines of communication.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Assisted coworkers and staff members with special tasks on daily basis.
• Prepared records such as agendas, notices and minutes.
• Assisted with recruiting, interviewing, and hiring new department employees.

• Operated espresso machines and commercial coffee brewers to create beverages.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty.

• Assessed students in accordance with school guidelines, examined assessment data and refined learning plans to differentiate instruction for each student.
• Supported and guided staff in classroom to achieve desired goals set forth for children.
• Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
• Established inspiring classroom setting with systems and procedures that managed student behavior, movement and learning.
• Adhered to licensing policies and procedures to help classrooms run smoothly.
• Coordinated with other teachers to develop lesson plans focused on intellectual, emotional, and social development.
• Prepared classroom and materials according to montessori pedagogy and needs of children.
• Developed innovative activities to engage young children in learning process.
• Organized and supervised large and small group activities.
• Implemented age-appropriate curricula to meet needs of young learners.

• Care for 18-month-old in the family home.
• Cooking for child with dietary restrictions, cleaning of playroom and kitchen areas.
• Taught children everyday skills and language.
• Day-to-day care of child.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Potty Training.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Playing games, arts and crafts, outdoor play etc.
• Supervised children on playground to help develop physical and social skills.
• Teaching basic mathematics, emotional regulation, manners, hygiene, reading etc.
• Led indoor and outdoor activities to entertain and occupy child.

• Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits, consequently
• Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Communicated with kitchen staff to enable accurate food preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Planning, preparing, and leading a number of weekly courses and groups, e.g. parent & toddler
  groups, breakfast clubs, loss/grief support groups etc.
• One-on-one support work with children, who are/have experienced some kind of family trauma or
  adversity.
• Team member of the early years’ service, taking part in the day to day running of the service.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Gained strong leadership skills by managing projects from start to finish.

• Performed observations to identify individuals in need of additional support and developed strategies to improve assistance.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Applied play-based strategies to provide diverse approaches to learning.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Maintained and fostered positive and constructive interactions with staff, families, and children.
• · Learn from the experience of other staff members and being an active team member.

Working as part of the Brokerage administration team in the corporate business unit, I completed a student summer internship program in 2018 and was requested by the company to return in 2019. The duties included:

• Providing administration support to brokers, corporate businesses, and individual members.
• Administration of member account details including new membership.
• Responding to customer data access requests on behalf of the business team.
• Completing service requests i.e., issuing statements, leaving service options, etc.
• Collaborated in professional team to solve workflow issues.
• Sorted and organized files, spreadsheets, and reports

• Delivery of waiting and banqueting responsibilities
• Dealing with individual customer requests and queries promptly and efficiently.
• Preparing Conference & Banqueting facilities for scheduled events to the standards required.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.

See Cliff at Lyons above for job description.