Md Zubayer Ahmed
Toronto,ON
Summary
Accomplished Chef with a proven track record at AL-MANI GRIL & BRIYANI, enhancing customer satisfaction through expert menu development and kitchen management. Skilled in food safety and sanitation, and known for exceptional leadership in staff coordination. Achieved significant cost reductions while maintaining high-quality standards, contributing to the establishment's industry reputation.
Overview
9
9
years of professional experience
Work History
Chef
AL-MANI GRIL & BRIYANI
03.2023 - 05.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Cooked memorable dishes that brought new customers into establishment.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
- Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
- Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients.
- Received numerous accolades from critics for creative dish presentations, elevating the restaurant''s reputation within the industry.
- Disciplined and dedicated to meeting high-quality standards.
Customer Service Representative
DUNKING DOUNAT
01.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cleaner
Rose View Hotel
01.2015 - 01.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
Bachelor of Arts - H.S.C
Biswanath Degree College
Biswanath ,sylhet ,Bangladesh 03.2003
Skills
- Food safety and sanitation
- Knife Skills
- Cooking techniques
- Food quality
- Kitchen Management
- Meal Preparation
- Kitchen Operations
- Kitchen equipment operation and maintenance
- Frying techniques
- Recipes and menu planning
- Food plating and presentation
- Sauce preparation
- Workflow Optimization
- Staff Coordination
- Menu development
- Menu Planning
- Recipe Development
- Food Service Operations
- New Hire Training
- Food Cost Analysis
- Operations Management
- Business Management
- Order delivery practices
Languages
English
Professional Working
Hindi
Professional Working
Urdu
Professional Working
Bengali
Full Professional
Timeline
Chef
AL-MANI GRIL & BRIYANI
03.2023 - 05.2024
Customer Service Representative
DUNKING DOUNAT
01.2022 - 03.2023
Cleaner
Rose View Hotel
01.2015 - 01.2022
Bachelor of Arts - H.S.C
Biswanath Degree College
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