MD YOUSUF ALI

• Performed administrative and clerical duties such as word processing, data entry, faxing, and copying.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Communicated regularly with customers regarding account questions and issues.
• Communicated and resolved disputes with more than 100 clients regarding outstanding invoices, payments, and adjustments.
• Used accounting software to prepare weekly and monthly financial reports.
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
• Completed financial reports every week to inform managers and stakeholders.
• Reported financial data and updated financial records in ledgers and journals.

Answered customer telephone calls promptly to avoid on-hold wait times.

• Recommended products to customers, thoroughly explaining details.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to more than 3000 customer requests over 6 months for products, services, and company information.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Communicated with vendors regarding back order availability, future inventory, and special orders.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered average of 30 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.