MD WASIFUL ISLAM
Toronto,ON
Summary
Dedicated to delivering exceptional guest experiences through personalized service, efficient check-in/check-out processes, and expert knowledge of hotel amenities. Skilled in managing reservations, handling inquiries, and resolving guest concerns with professionalism and empathy. Proficient in utilizing hospitality software systems and maintaining high standards of accuracy and confidentiality. A collaborative team player with a passion for exceeding guest expectations and contributing to the success of the hotel.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Valet Attendant
King Valet
03.2024 - Current
- Safely operated various types of vehicles, including sedans, SUVs, and luxury cars, adhering to all traffic laws and company policies
- Communicated effectively with team members and supervisors to coordinate vehicle retrieval and parking assignments
- Implemented safety protocols to prevent accidents and mitigate risks, including proper handling of keys and adherence to designated speed limits
- Participated in training programs to enhance knowledge of vehicle operations, customer service techniques, and emergency procedures
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
Server Assistant
Abrielle - The Sutton place hotel
02.2024 - Current
- Maintained a clean and organized work environment throughout shift by wiping down tables, sweeping floors, and restocking supplies
- Ran food and beverages to tables, interacting to make guests feel welcome
- Provided friendly and attentive customer service to ensure a pleasant dining experience
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
Bartender
Casa Madera - 1 Hotel
06.2022 - 06.2023
- Attention to Detail: Meticulous attention to detail in every aspect of bartending, from accurately measuring ingredients and garnishing drinks to maintaining immaculate bar presentation and cleanliness
- Strong Communication Skills: Excellent verbal communication skills to engage with guests, take orders efficiently, and provide personalized recommendations based on individual preferences and dietary restrictions
- Customer Focus: Dedication to providing exceptional customer service, anticipating guests' needs, and delivering memorable experiences that exceed expectations, fostering loyalty and positive word-of-mouth
- Adaptability and Poise: Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism, composure, and efficiency, even during peak service hours
- Assisting with Guest Concerns: Addressing guest concerns or complaints with professionalism and empathy, resolving issues whenever possible, and escalating complex matters to management as needed
- Coordinating with Management: Communicating effectively with restaurant management regarding seating availability, special requests, or any operational issues that may arise during service
- Providing Farewell Wishes: Thanking guests for dining at the restaurant as they depart, expressing appreciation for their patronage, and inviting them to return in the future
Host
Valerie Toronto - Hotel X Toronto
02.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Food Dispatcher
Hungerhub
05.2021 - 08.2021
- Participated in weekly team meetings to discuss performance metrics, areas of improvement, and strategies for continued success.
- Coordinated and communicated with broil and pantry stations to correctly time and serve hot and cold items to guests.
- Adhered to proper food storage practices, minimizing spoilage risks and maintaining product freshness.
- Reduced food waste with proper portion control and meticulous attention to food preparation guidelines.
Education
Advanced Diploma - Hospitality And Tourism Management
George Brown College
Toronto, ONHigh School Diploma -
Uttara High School & College
02.2019
Skills
- Time management expertise
- Team player mentality
- Customer service orientation
- Adaptability and flexibility
- Professional appearance
- Patience and composure
- Interpersonal skills
- Stress tolerance
- Physical stamina
- Active listening
- Navigation proficiency
- Quick decision-making
- Detail-oriented approach
- Reliability and punctuality
Languages
English
Full Professional
Certification
- Smart Serve
- IELTS, Band score - 6.5
Timeline
Valet Attendant
King Valet
03.2024 - Current
Server Assistant
Abrielle - The Sutton place hotel
02.2024 - Current
Bartender
Casa Madera - 1 Hotel
06.2022 - 06.2023
Host
Valerie Toronto - Hotel X Toronto
02.2022 - 12.2022
Food Dispatcher
Hungerhub
05.2021 - 08.2021
Advanced Diploma - Hospitality And Tourism Management
George Brown College
High School Diploma -
Uttara High School & College
- Smart Serve
- IELTS, Band score - 6.5
Similar Profiles
Stephen MatriStephen Matri
Concierge at Valet KingConcierge at Valet King
Michael ReyesMichael Reyes
Valet Parking Attendant at Valet KingValet Parking Attendant at Valet King
Adnan AhmadAdnan Ahmad
Concierge at Valet KingConcierge at Valet King