Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Hi, I’m

MD Tuhel Miah

Toronto,ON

Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over Number years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Ambitious Job Title with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience
1
Certification

Work History

Hotel Noorjahan Grand,San Marco Bakery And Cafe

Senior Barista
01.2022 - 11.2022

Job overview

  • Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Streamlined beverage preparation, resulting in reduced wait times for customers.
  • Assisted with inventory management to ensure adequate stock levels and minimize waste.
  • Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
  • Developed special promotions and events that increased foot traffic during slow hours.
  • Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
  • Collaborated closely with team members to boost productivity during peak hours.
  • Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
  • Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
  • Implemented quality control measures for consistently high-quality beverages served every time.
  • Innovated new drink recipes that became popular menu items among regular patrons.
  • Partnered with local suppliers to source high-quality ingredients at competitive prices for the café''s offerings.
  • Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
  • Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
  • Managed daily financial transactions accurately while minimizing discrepancies in revenue tracking.
  • Coordinated catering services for special events such as meetings, parties, or corporate functions, leading to increased brand exposure within the community.
  • Promoted sustainable practices by implementing recycling initiatives and incorporating eco-friendly products into daily operations.
  • Displayed strong leadership qualities by effectively managing team schedules, resolving conflicts among colleagues when necessary.
  • Increased overall efficiency by cross-training employees in various roles within the café operations.
  • Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Designed and adjusted work schedules to meet business demands.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Seasons Restaurant And Cafe

Barista Manager
11.2020 - 12.2021

Job overview

  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Developed customized training programs tailored to individual barista needs and skill levels.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Assisted in menu development, incorporating seasonal flavors and trends for unique beverage offerings.
  • Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
  • Conducted regular equipment maintenance checks, ensuring optimal functionality and reducing downtime due to malfunctions.

Artisan Coffee Co

Barista Trainee
08.2019 - 08.2020

Job overview

  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Streamlined workflow processes for better customer service and reduced wait times.

Seasons Restaurant And Cafe

Barista Manager
01.2023 - 09.2023

Job overview

  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased employee retention by implementing effective training programs and fostering a positive work culture.
  • Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
  • Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
  • Collaborated with other managers to develop best practices for store operations and employee development.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
  • Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent line checks.

Seasons Grand

Barista Manager
09.2023 - 12.2023

Job overview

  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased employee retention by implementing effective training programs and fostering a positive work culture.
  • Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
  • Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
  • Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
  • Collaborated with other managers to develop best practices for store operations and employee development.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
  • Optimized labor costs through strategic scheduling decisions based on anticipated business levels and staff availability.
  • Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Monitored customer feedback to improve barista performance and customer service.
  • Created new training guidelines, and provided staff orientation and training.
  • Designed and adjusted work schedules to meet business demands.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Sylhet Government College
Sylhet,Bangladesh

Bachelor Of Arts from Science
08.2020

Sylhet Government College
Sylhet,Bangladesh

Associate Of Science from Science
06.2015

Mirpur Public High School
Sylhet,Bangladesh

Associate Of Science from Science
02.2011

Skills

  • Bank Deposits
  • Shift Scheduling
  • Safe Food Handling
  • Hiring and Training
  • POS Systems
  • Product Recommendations
  • Supply Ordering
  • Performance Assessments
  • Shop Opening and Closing
  • Work Planning and Prioritization
  • Team Building and Leadership
  • Barista Training
  • Hand-Crafted Drink Recipes
  • Employee Scheduling
  • Complaint Handling
  • Quality Control
  • Coffee Grinding
  • Staff Management
  • Retail Operations
  • Customer Service
  • Backroom Stocking
  • Hiring
  • Espresso Machine Operation
  • Staff Training and Development
  • Product Promotion
  • Health and Safety Compliance
  • New Product Introduction
  • Marketing and Promotions
  • Touch-Screen Point of Sale
  • Attention to Detail
  • Employee Management
  • Supplier Management
  • Order processing
  • Menu creation
  • Computer literacy
  • Cash handling
  • Customer service excellence
  • Equipment maintenance
  • Conflict resolution
  • Sales forecasting
  • Budgeting and cost control
  • Performance evaluation
  • Cleanliness and organization
  • Time management
  • Problem-solving abilities
  • Team leadership
  • Scheduling and payroll
  • Product knowledge
  • Interpersonal communication
  • Latte art expertise
  • Adaptability and flexibility
  • Strategic Planning
  • Money Handling
  • Expense Tracking

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Number in the development of Project name.

Languages

English
Native or Bilingual
Bengali
Native or Bilingual

Certification

  • Area of certification, Company Name - Timeframe
  • Certified Job Title, Company Name - Timeframe

Timeline

Barista Manager

Seasons Grand
09.2023 - 12.2023

Barista Manager

Seasons Restaurant And Cafe
01.2023 - 09.2023

Senior Barista

Hotel Noorjahan Grand,San Marco Bakery And Cafe
01.2022 - 11.2022

Barista Manager

Seasons Restaurant And Cafe
11.2020 - 12.2021

Barista Trainee

Artisan Coffee Co
08.2019 - 08.2020

Sylhet Government College

Bachelor Of Arts from Science

Sylhet Government College

Associate Of Science from Science

Mirpur Public High School

Associate Of Science from Science

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MD Tuhel Miah