MD TANVIR LAZANIA
Ottawa,ON
Summary
Responsible and family-oriented individual with a strong commitment to honesty, respect, and mutual understanding. Values a balanced life between career and family, seeking a supportive and educated partner for a meaningful future. Focused on building a happy and fulfilling relationship based on shared values and goals.
Overview
1
1
Language
3
3
years of professional experience
Work History
Supervisor
PETRO CANADA
Ottawa, ON
10.2023 - Current
- Directed daily operations to ensure compliance with safety regulations, enhancing workplace safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Managed departmental budget, maintaining expenditures within allocated funds to support financial stability.
- Resolved customer inquiries and complaints promptly, contributing to improved service quality and customer satisfaction.
Front Desk Agent
COMFORT INN HOTEL
OTTAWA
04.2024 - 02.2026
- Greeted guests warmly and assisted with check-in procedures, fostering a welcoming atmosphere.
- Initiated friendly conversations with guests during check-in to create a positive experience. with patrons during check-in to foster rapport.
- Handled inquiries and resolved issues promptly, ensuring guest satisfaction.
- Provided information on hotel amenities and local attractions to enhance guest experiences.
- Coordinated with housekeeping and maintenance to ensure timely room readiness for guest arrivals.
- Answered phone calls, responded to inquiries, and directed messages effectively.
- Processed payments accurately while maintaining detailed transaction records at front desk.
- Maintained company policies while delivering exceptional customer service in all guest interactions.
Education
Master of Arts - Hotel & Restaurant Operations Managment
Algonquin College
Ottawa08-2025
B.SC IN TEXTILE ENGINEERING -
NORTHERN UNIVERSITY BANGLADESH
DHAKA04-2023
DIPLOMA IN TEXTILE ENGINEERING -
BCMC COLLEGE
JASHORE02-2020
SSC - SECONDARY SCHOOL CERTIFICATE
NIMTALA HIGH SCHOOL
NIMTALA,ALAMDANGA,CHUADANGA02-2016
Skills
- Compliance management
- Safety compliance
- Budget and financial management
- Transaction management
- Process improvement
- Team development
- Customer service and resolution
- Guest experience management
- Time management and coordination
- Policy enforcement
- Communication skills
Languages
English,Bengali
Professional
Timeline
Front Desk Agent
COMFORT INN HOTEL
04.2024 - 02.2026
Supervisor
PETRO CANADA
10.2023 - Current
Master of Arts - Hotel & Restaurant Operations Managment
Algonquin College
B.SC IN TEXTILE ENGINEERING -
NORTHERN UNIVERSITY BANGLADESH
DIPLOMA IN TEXTILE ENGINEERING -
BCMC COLLEGE
SSC - SECONDARY SCHOOL CERTIFICATE
NIMTALA HIGH SCHOOL