Md. Talha Mahfuz
932S Bland St, Halifax,NS
Summary
Dedicated and adaptable Computer Science graduate with strong technical, problem-solving, and communication skills. Experienced in customer service, teaching, and project development, with a proven ability to learn quickly and contribute effectively in diverse team environments.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Eastlink
Halifax, Nova Scotia
05.2025 - 09.2025
- Assisted customers with a wide range of needs, including billing inquiries, service outages, new connections, sales, and general account support.
- Utilized CRM tools and product knowledge to troubleshoot issues, resolve critical situations, and deliver accurate, timely solutions.
- De-escalated challenging interactions with empathy and professionalism, ensuring customers felt comfortable while maintaining satisfaction and loyalty.
Front-desk Operator, Auxiliary Supervisor, Campus Patrol
Acadia University Department of Safety and Security
Wolfville, Nova Scotia
06.2022 - 04.2025
- Conducted security patrols to ensure campus safety and protect university property.
- Managed critical situations using effective conflict resolution skills including leading and monitoring teams.
- Provided operational support as a desk officer and handled emergency response situations.
Teaching Assistant
Acadia University
09.2022 - 12.2023
- Supported professors in grading, conducting tutorials, and assisting students with coursework.
- Delivered academic mentorship and guidance through office hours to promote student success.
- Facilitated engaging discussions and practical sessions to deepen understanding of complex topics.
Education
Bachelor of Computer Science -
Acadia University
Nova Scotia, Canada01.2024
Higher School Certificate -
Bangladesh Airforce College
Dhaka, Bangladesh01.2019
Skills
- Problem solving
- Critical thinking
- Customer relationship management
- CRM tools
- Windows OS
- Convolutional Neural Networks (CNN)
- HTML
- CSS
- JavaScript
- TypeScript
- SQL
- Python
- Reactjs
- Nodejs
- Expressjs
- JWT
- Deep Learning
- AI
Projects
- Admin Dashboard Website: Developed an admin dashboard using the MERN stack with JWT authentication to manage users, products, and analytics, incorporating interactive charts.
- AI-Based Face Recognition System: Created a real-time face recognition model with Python, OpenCV, and TensorFlow/Keras, optimized for high accuracy and scalability.
- Library Management Website: Worked in a team to build a library management system featuring book search, borrowing, and return tracking, with a user-friendly interface.
- CNN-Based Drowsiness Detection for Drivers: Designed a CNN model for detecting driver drowsiness by analyzing eye movements, using TensorFlow/Keras and OpenCV.
Awards And Scholarships
- Acadia Excellence Scholarship, 2020-2024
- Fred C. Manning Scholarship, 2020-2024
- Acadia Dean's List (Science), 2020, 2022, 2023
Timeline
Customer Service Specialist
Eastlink
05.2025 - 09.2025
Teaching Assistant
Acadia University
09.2022 - 12.2023
Front-desk Operator, Auxiliary Supervisor, Campus Patrol
Acadia University Department of Safety and Security
06.2022 - 04.2025
Bachelor of Computer Science -
Acadia University
Higher School Certificate -
Bangladesh Airforce College
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