MD SOLIM ULLAH RANOK
Winnipeg
Summary
Experienced in restaurant and customer service. Customer Service: Served 500+ customers weekly achieving 95% satisfaction by personalizing. Sales: Boosted transaction value by 30%, generating $50,000 annually through. Client Retention: Increased repeat visits by 40%, with loyal customers contributing 60% total. Complaint Resolution: Handled complaints in under 5 minutes, reducing resolution time by 25%.
Overview
2
2
years of professional experience
Work History
Team Member
K.F.C
05.2024 - 11.2024
- Collaborated with team members to improve operational efficiency, resulting in a 20% reduction in service time during peak hours
- Provided customer service that achieved a 95% satisfaction rating, boosting customer loyalty
- Maintained 100% hygiene compliance through food safety training, ensuring a safe dining environment
Customer Care Representative
GRAMEENPHONE
03.2023 - 04.2024
- Delivered solutions for inquiries and resolved complaints, leading to a 15% rise in customer satisfaction and a 20% increase in retention
- Processed over 300 transactions weekly, achieving 100% accuracy in all record-keeping
- Resolved 90% of complaints on first contact, greatly enhancing customer loyalty
Education
BBA - MARKETING
UNIVERSITY OF WINNIPEG
01.2028
Higher Secondary School Certificate -
Dhaka Commerce College
01.2022
Secondary School Certificate -
Sristy Academic School
01.2020
Skills
- Customer Service
- Scanner Operation
- Money Handling
- Online Order Preparation
- Sales Expertise
- Loyalty Program
- Promotion
- Merchandise Restocking
- Issue Resolution
- Call center experience
- Positive attitude
- Clear communication
- Attention to detail
- Product Knowledge
- Inventory Management
- Credit and Cash
- Transactions
- Wrapping and boxing
Languages
English
Full Professional
Timeline
Team Member
K.F.C
05.2024 - 11.2024
Customer Care Representative
GRAMEENPHONE
03.2023 - 04.2024
Higher Secondary School Certificate -
Dhaka Commerce College
Secondary School Certificate -
Sristy Academic School
BBA - MARKETING
UNIVERSITY OF WINNIPEG
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